Programming error on Symmetra LX Display

[Anonymous user]

Dear Team
I am facing problem in power view display of Symmetra LX. It is showing just "programming... V1.0". You can see in attached file. Power view part number is AP9215RM.Your quick response will be highly appreciated.
Regards
Mukhta

[Anonymous user]

Dear Team
I am facing problem in power view display of Symmetra LX. It is showing just "programming... V1.0". You can see in attached file. Power view part number is AP9215RM.Your quick response will be highly appreciated.
Regards
Mukhta

[Anonymous user]

I have done the up gradation activity according to K Base No 766 but display showing still programming... V1.0. Could you please send me its firmware in which I load into the display or more information about its troubleshooting. Also please check link. I am using this firmware to upgrade power view. https://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=SYA8K16I&tab=Software
Regards
Mukhtar

[voidstar_apc]

Muahmad, the KB says that the firmware transfer should complete successfully, then the display should reset and display the new version #. Do you observe that sequence when programming the display?

[Anonymous user]

Sorry for too late reply due to road accident. The issue has been resolved.
Regards
Mukhtar

[Anonymous user · Accepted solution]

Yes I understand the sequence of K Base. I have also repeat it many times but failed. When I plunged the display with programing cable(940-0082) it is powered up and showing '' programming ...'' at start up. Then I press tree buttons (esc+enter+?) at the same time. The display beeps(reboot) and again showing ''programming...'' Afterward follow the sequence but no change at display. Your quick response will be highly be appreciated.
Regards
Mukhtar

[upsguy_apc]

I would suspect you have a faulty Display. One last check would be to try plugging the display into the other Intelligence Module to see if the fault clears. If that fails you should purchase a new display.

[Anonymous user]

Thanks for your reply but I want to inform you that we have been tried to interchange Power view from one unit to other working unit but fault did not remove of display yet.
If you rectified that this issue is only due to display internal fault so kindly let me know that 1) Why this display is become faulty 2) what is this root cause of this issue because we are having same power view display fault in 4 units. 3) How we can resolve this same issue Is there some software programing required for fix this problem
Although its replacement is the final conclusion your kind assistance will be help for us.
Your earliest response will be highly appreciated.
Mukhtar

[Anonymous user]

1:We are trying to plugging the power view in different units.
2: Basically we have two symmetra unit and 4 power view displays. We have checked all PV displays at other OK unit. But same error (programming...).
Your Quick response will be highly be appreciated.
Regards
Mukhtar

[Anonymous user]

Thank you for your continuous support. Your answers are
1: Left and right green and middle orange and blinking
2: Same of above
3: Normal. No Alarm
I want to came to know about the major fault of Power view and How we can do remedial action towards that issues.
Your earliest response will be highly appreciated.
Regards
Mukhtar

[Anonymous user]

Thank you for your continuous support.
What LEDs are lit on the bottom intelligence module?
left to right Green LED and center orange is glowing with on & ok mod
What LEDs are lit on the top intelligence module?
same above
If you log into the network management card, what does the home screen show for status?
Online No Alarm
kindly let me know is there any software programing of power view or hard ware issue.
what are the reason of hardware and software wise in related to power view issues.
How we can use remedial action to reduce power view problems in SYMMETRA LX units?
Regards
Mukhtar

[Anonymous user]

The intelligence module is not replaced recently. I have checked the rear pins and intelligence module pins that are OK condition. I think we should have to purchase new power view as you asked me in thread 19 oct 2010 (upsguy posts 110). Now let me know just one thing the ROOT CAUSE.
Your continuous support highly be appreciated.
Regards
Mukhtar

[upsguy_apc]

Did you press escape help and enter at the same time? I would just try unplugging the display, wait 30 seconds and plug it back in and see what happens. If that doesn't work try putting the UPS into maintenance bypass and shut down the UPS for 30 seconds and then bring it back online. If that doesn't work try uploading the latest firmware which can be downloaded:

http://www.apc.com/tools/download/index.cfm

You would need the APC part number 940-0082 cable to perform the upgrade.

If that doesn't work you probably need a new display

[Anonymous user]

Yes I have follow your procedure, shutdown UPS and after 30 second turn it on but same situation. Also have cable part No 940-0082. I am trying to upgrade its firmware but failed. Could you please send me the complete procedure to upgrade its firmware and its application(Firmware). I shall be very thankful to you.
Regards
Mukhtar

[elsin_apc]

Hello, could you please describe how you fixed that? We have the same "Programming..." issue on Symmetra LX.

Thank you