Problem with Web Interface

Anonymous user · ‎2021-06-30

Hi!

Card: 0G-9354;

When I log into the web interface, I get an error: "Error: The application was not able to load";
Telnet, shows the status: "P + N + A-";
Judging by the manual "A-" - The application has an incorrect checksum.

Please, tell me further actions.

BillP · ‎2021-06-30

Hi,

The first step you can try is to reboot the management interface. You can do that through Telnet under System menu, tools, then reboot management interface. See if any change. (There is a mechanism to prevent the app from trying to load forever and if it is an issue causing app not to load for that reason, it will stop after 6 tries and display this message.)

Next step would be to re-load the firmware and check afterwards. Instructions are here, 0G-9354 is an NMC1 (as long as it is not 0G-9354A which is NMC2) so you can refer to NMC1 instructions. http://www.apc.com/us/en/faqs/FA156047 You may need to do a manual transfer if the .exe errors out.

I believe this card is in a Symmetra PX UPS, like a 48, 96, 100, or 160 kVA, correct? The latest firmware for that would be here that you can normally download here: ftp://restrict:Kop$74!.@ftp.apc.com/restricted/hardware/nmcard/firmware/px2/377/apc_hw03_aos390_px23... but there is a problem with the FTP site I think. I've attached the firmware to the post. (I had to .zip it, inside you'll find the firmware .exe)

See Answer In Context

BillP · ‎2021-06-30

Hi,

The first step you can try is to reboot the management interface. You can do that through Telnet under System menu, tools, then reboot management interface. See if any change. (There is a mechanism to prevent the app from trying to load forever and if it is an issue causing app not to load for that reason, it will stop after 6 tries and display this message.)

Next step would be to re-load the firmware and check afterwards. Instructions are here, 0G-9354 is an NMC1 (as long as it is not 0G-9354A which is NMC2) so you can refer to NMC1 instructions. http://www.apc.com/us/en/faqs/FA156047 You may need to do a manual transfer if the .exe errors out.

I believe this card is in a Symmetra PX UPS, like a 48, 96, 100, or 160 kVA, correct? The latest firmware for that would be here that you can normally download here: ftp://restrict:Kop$74!.@ftp.apc.com/restricted/hardware/nmcard/firmware/px2/377/apc_hw03_aos390_px23... but there is a problem with the FTP site I think. I've attached the firmware to the post. (I had to .zip it, inside you'll find the firmware .exe)

Anonymous user · ‎2021-06-30

Thank you!

Yes, Symmetra PX 160kW .

The first step unfortunately did not help. I'll try the next step.

Anonymous user · ‎2021-06-30

Thank you very much!:)

The firmware update helped.

BillP · ‎2021-06-30

OK, great. I also suggest reviewing the event log to see if there is anything obvious there on why this situation occurred in the first place. Or, you can post it here and I'll take a look. Feel free to remove any information regarding IP addresses, etc first if you want.