Problem with FTP upload logs from AP9617 management cards.

[Anonymous user]

Hi all,

I have a problem with uploading rotation log from BackUps-1000 through AP9617 management cards.

I can get correctly acces to remote FTP-server in other applications (like Total Commander / FTP client), but (with the same date (user/pass)) in WWW (AP0617) panel returns answer:

Failed: Unknown Error (code 8500) on 30.06.2013 at 16:24.

FTP server correctly work in both modes (passive and active) with other FTP clients.

AP9617 is correctly connecting to server (login & pass are OK), but stopping with message above.

Tech. support (remote serv) can't check why transfer from my device not started.

AP9617 has newest firmware:

; American Power Conversion

; Network Management Card AOS v3.7.3

; Smart-UPS & Matrix-UPS APP v3.7.2

; (c) Copyright 2003 - 2009 All Rights Reserved

; Configuration file, generated on 22.06.2013 at 23:22:38 by Administrator apc

Where is the problem?

Thanks for a help, Jean.

PS: Sorry for possible language mistakes.

[BillP · Accepted solution]

Do you have a case from technical support (preferably with your log files attached) so I can look it up and review the logs?