Powerchute business edition install error/"freezing"

[LuisElektronik_apc]

This was originally posted on APC forums on 8/31/2016

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Hello, i have a little problem while installing Powerchute business edition. I have a Smart ups 1000 and its connected via Usb to my laptop. If i try to install Powerchute (business edition) and then the windows agent, it opens up a small window which says: "Checking for the presence of a UPS" and then stays like that. I tried various things, but none of them worked. In the device manager the UPS comes up as a Hid Battery. Help needed 😄

[BillP]

This reply was originally posted by Bill on APC forums on 9/1/2016

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Hi,

There are a few troubleshooting steps but before that, are you installing PowerChute onto the laptop for testing purposes? A laptop has a built in battery and battery management so adding PowerChute is redundant.

To troubleshoot

1 - change the driver to APC UPS and then run the installer. See Kbase FA164514

2 - if the install still fails due to not initially discovering the UPS follow the instruction in video attached to Kbase FA159703 to find the uncompressed install files and run the Agent or Agent UPSlink installer depending on the model Smart-UPS 1000.

[LuisElektronik_apc · Accepted solution]

This was originally posted on APC forums on 9/1/2016

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Yes, im using a laptop, because my pc doesn´t work and i have to get new parts for it. but i still want to install powerchute, to change some of the parameters like the alarm and the self testing cycle.