PowerChute web server not starting

[Anonymous user]

I have installed PCNS 3.0.1 on a Windows 2000 machine.  The "PowerChute Network Shutdown Group1" service is running, but I can't connect to the web server (web browser reports can't find server).  When I run netstat, there does not appear to be anything listening on port 6547.  I cannot telnet to port 6547 on the local machine (no connection).  There is no firewall software running on this server.

I have successfuly got this working on my other 2000 and 2003 machines, it's just this one that's being a bugger.  I have tried reinstalling over the top of the existing installation, and uninstalling and reinstalling, to no avail.

Ideas?

[Anonymous user]

Will try reboot tonight, but I don't think the SA will want to update the java version.

[Anonymous user]

Out of curiosity, you use the built-in JRE or self-installed it separately? I ask because I upgraded a Win2K box from 2.2.3 to 3.0.1 today and am having the same problem. I used the build-in JRE, but am thinking about re-installing with a third party one.

[Anonymous user]

Kevin M.: I just uninstalled PCNS 3.0.1, installed Java 6 Update 27 (which is the last one that was supported for Windows 2000, and therefore the most recent that will actually install), then re-installed PCNS 3.0.1 and told it to use the one already on the system. I still get the same issue as you.

You said you had this working on a few other 2K systems? What version of JRE are you running on those?

[Anonymous user]

I am using the built-in JRE.  1.4.2_06 is installed on the system, but the same version is installed on another 2000 server, and that system is working just fine.

[Anonymous user]

I should mention that the service is installed, and is started on both servers.

[Anonymous user]

@KEVIN: I just got it working on my system with Java 6 Update 27. I rebooted the box (which I almost NEVER do), and it started working. As trite as that sounds, give it a shot?

[Anonymous user · Accepted solution]

Mine was also installed and started, I even manually stopped and restarted them, but no luck. The reboot is the only thing that did it. Why? No clue. But it's running!

[Anonymous user]

Unfortunately, the reboot didn't fix it.

Any other ideas?  I do see that the pcns.exe process is running.

[Anonymous user]

Maybe the reboot did work.  I uninstalled and reinstalled again, and this time it's all working.

Thanks all for the assistance.

[Anonymous user]

Yeah! Party on!

[Anonymous user]

Hmm.... maybe the party is off. I just updated PCNS 3.01 to 3.01a on my Windows 2000 box, and now I can't get the PCNS web interface to come up. Service is started (confirmed both in Control Panel and procexp.exe). The pcns.exe file (running) has javaw.exe as a sub-process, and everything looks normal. Reboot doesn't fix.

What version are you running, Kevin M.?

[Anonymous user]

The second time I did an uninstall + reinstall + patch + reboot, I got it to work. So my Windows 2000 32-bit box is now running the 3.01a version of the PCNS jar file. Looks like the reboot really is necessary, although I still can't tell why. Also, I'm using the built-in JRE that ships with PCNS 3.01.