PowerChute cannot communicate with the Management Card

[BillP]

This question was originally posted by Giux on APC forums on 11/25/2009

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Hello All,

Since the installation of the Network Shutdown could not make the software synchronizes with the network card I have in the UPS Smart-UPS 3000 RM with AP9617 network card.
Deputy mistakes I have at this moment, someone may help me?

Thank you very much

Message was edited by: Giux

[Erasmus_apc]

This was originally posted on APC forums on 11/25/2009

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Read through the following APC K-Bases for more information and troubleshooting steps on this problem:

For advice on DHCP-based [communication loss|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=443]

For many other general troubleshooting steps, check here

Also be sure to verify the [system requirements|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=2910] for PCNS.

Edit: On the off-chance these links don't work for you, you can find them in our Knowledge Base section on our website. The numbers from first to last for each document respectively are: 443, 7711, 2910.

Message was edited by: Erasmus

[Techie_apc · Accepted solution]

This was originally posted on APC forums on 11/26/2009

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In addition to what Eramus said, I would like to add some more points. It appears that the PCNS authentication phrase does not match up with the NMC auth. phrase. The default administrator authentication phrase used by PowerChute Network Shutdown is: admin user phrase. If you change the Authentication Phrase, you must also change it on the Web Management Card. Otherwise, PowerChute Network Shutdown and the Web Management Card will not be able to communicate.

The Web Management Card Administrator User Name and Authentication Phrase must be the same as those used by PowerChute Network Shutdown. Set these parameters in the Web Management Card user interface by using the User Manager page, selected from the System menu or in later firmware revisions (above 3.X) in the menu UPS -> PowerChute -> Configuration -> Authentication Phrase.

If this does not work, then I recommend you to reset the NMC settings to its factory defaults except TCP/IP under Administration. And then reinstall the PCNS software and check if it communicates with the NMC.

I hope that this helps.