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PowerChute Personal Edition 3.02 cannot see UPS

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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kwitzell_apc
Crewman
Crewman
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PowerChute Personal Edition 3.02 cannot see UPS

This was originally posted on APC forums on 11/6/2012


When I attempt to install the PCPE software it says it cannot find my UPS. I have a Back-UPs BK500MC ups connected to my laptop using a USB port. I tried a serial cable between the computer and the ups but that did not work I did notice when I had the serial cable connected the light in the main power switch would go off, diconnect the cable the light comes back on. Tried using the usb port no luck, tried an earlier edition of PCPE with no luck. Has anyone had this issue and what do I need to do to correct this? Thanks!
Ken

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BillP
Administrator Administrator
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Re: PowerChute Personal Edition 3.02 cannot see UPS

This reply was originally posted by Bill on APC forums on 3/11/2019


Hi,

PowerChute Personal Edition is not compatible with Smart-UPS 1000. You should install PowerChute Business Edition. You can download PowerChute Business Edition from this link

https://www.apc.com/shop/de/de/categories/power/uninterruptible-power-supply-ups-/ups-management/pow...

See Answer In Context

8 Replies 8
BillP
Administrator Administrator
Administrator
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346

Re: PowerChute Personal Edition 3.02 cannot see UPS

This reply was originally posted by Angela on APC forums on 1/16/2013


Back UPS are only intended to work with PowerChute Personal Edition, not Business Edition. I suggest removing Business Edition and retrying with PowerChute Personal Edition.

jvbronke_apc
Cadet
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346

Re: PowerChute Personal Edition 3.02 cannot see UPS

This was originally posted on APC forums on 1/16/2013


I am having a similar problem to this poster. I have an Back UP XS 1300 and I am connected to a windows 8 computer through a USB to RJ-45 cable adapter to the UPS. It will not see my UPS. I have reviewed every note an help file and did set the COM port but the only concern I have is that maybe I need the special APC cable for this or perhaps a different version of PCBE will work. Will this PCBE 9.0.1 work for me? Or do I need a factory cable? thanks

BillP
Administrator Administrator
Administrator
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346

Re: PowerChute Personal Edition 3.02 cannot see UPS

This reply was originally posted by Angela on APC forums on 11/6/2012


what cable are you using for this? PCPE only supports USB models and and I don't think BK650MC works with USB..only serial.

you'd probably have to use the older PowerChute Plus or new PowerChute Business Edition in simple signaling mode with a serial cable (940-0020) if i recall correctly but if you can tell me any part #s on the cables you are using or what connectors are at both ends, i can point you in the right direction.

kwitzell_apc
Crewman
Crewman
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347

Re: PowerChute Personal Edition 3.02 cannot see UPS

This was originally posted on APC forums on 11/6/2012


Thank you for your response. I tried a serial cable (which may be a 940-0020 or similar) between the BK500MC and the com port on the computer and the software did not find the ups. I also noticed when I had the serial cable connected the light in the power switch would not come on until the cable was disconnected. I then purchased a cable which has a usb connector at one end and a serial connector at the other which does not work either. One thing I forgot to mention I am using a laptop connected to a docking station so I am connecting the cable to the docking station could this cause a problem? I did try an earlier version of PCPE (think it was 2.0) which did not work either.
I used this ups and cable on another computer for years with no issue so it did work at one time. How do I get a copy of the business version of PC and what is and how do I set up 'simple signalling? Thanks again for your help!
Ken

BillP
Administrator Administrator
Administrator
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347

Re: PowerChute Personal Edition 3.02 cannot see UPS

This reply was originally posted by Jonathan on APC forums on 11/8/2012


Hi Kenneth,

You can download PCBE from this link - [PCBE 9.0.1 Download|http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCBE901&id=125&family=125&part_num=SFPC...].

During the installation of PowerChute Business Edition Agent, it would ask you if you want to automatically detect the UPS or if you would like to configure it manually. In your case it would be the second option, you need to set it to the correct COM port and the kind of communication/signaling the UPS uses (simple signaling).

kwitzell_apc
Crewman
Crewman
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347

Re: PowerChute Personal Edition 3.02 cannot see UPS

This was originally posted on APC forums on 11/13/2012


JonPro
Thanks I will let you know how it works.
Ken

MREis_apc
Cadet
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0
347

Re: PowerChute Personal Edition 3.02 cannot see UPS

This was originally posted on APC forums on 3/10/2019


I have the Smart UPS 1000. Just tried to connect it up to the PC via USB again - I have not done that for a long time - just used it stand alone.

I downloaded the PCPE 3.0.2.0 for that purpose (OS had new Installs over time).

I can see the UPS in the Device Manager as "Akkus -> HIK-USV-Akku" as soon as I connect it via USB, but

starting the installer software it fails saying it can not find a UPS. Is there a way to force this or a firmware update I would need prior to 3.x ?

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BillP
Administrator Administrator
Administrator
0 Likes
0
347

Re: PowerChute Personal Edition 3.02 cannot see UPS

This reply was originally posted by Bill on APC forums on 3/11/2019


Hi,

PowerChute Personal Edition is not compatible with Smart-UPS 1000. You should install PowerChute Business Edition. You can download PowerChute Business Edition from this link

https://www.apc.com/shop/de/de/categories/power/uninterruptible-power-supply-ups-/ups-management/pow...