PowerChute PE won't shut down Windows 2008

[Anonymous user]

Hi,

I've got an APC BackUPS Pro BR900GI UPS connected via USB to a Windows Server 2008 machine; I installed PowerChute PE 3.0, it installed without a problem, it finds the UPS with all available data (power consumption, voltage, ...), it properly recognizes when I pull the power cord (to simulate a power failure); self-test ran fine but...I just can't persuade PowerChute to actually shut down (or at least put in hibernation mode) Windows - e.g. when I set "Preserve battery power" to "2 min" and pull the plug, PC nicely counts down until "<1 min" and gets stuck there. Nothing happens, no error message, PowerChute is still responding to user action, Windows runs fine, there is just no shutdown/hibernation action taking place. I also tried to disable/enable hibernation - without success.

If anyone has a clue what the reason for this behavior could be, I'd greatly appreciate a hint. Or if someone could tell me how to set up apcupsd to find the BR900GI (apcupsd crashes with error 1067), or just knows a way to tell Win2008 to simply shutdown itself when it runs on battery, I'd be grateful as well...:-)

Thanks in advance!

[BillP · Accepted solution]

well, to begin, we don't test PCPE on Windows 2008 since its not a supported OS. only powerchute business edition is supported which is used with Smart UPS which is what is recommended for server level hardware.

i'd recommend looking at this kbase if you still want to proceed since the instructions for 2008 should be similar -> http://nam-en.apc.com/app/answers/detail/a_id/8536