PowerChute Business Edition does not detect USB SmartUPS

[Anonymous user]

I have a APC Smart-UPS X 3000VA Rack/Tower LCD 200-240V with Network Card, installed and connect to a server via USB cable but when I install Powerchute and try to discover the device.  Doesn't find anything, no error message or anything like that. 

The server's device manager is showing it as a "HID UPS battery"

Am using version 9.1 of PowerChute. 

Any advice?

[BillP · Accepted solution]

Sarah,

When running the installer are you asked to select DB9 or RJ45 connection and what is the system OS?

BTW Since the SMX3000 has a network card I suggest using PowerChute Network Shutdown instead of PowerChute Business Edition but it is up to you. 

[Anonymous user]

I wasn't getting the option to select DB9 or RJ45 during the install. That was on a Windows 2003 box. 

After posting I've found the Network shutdown software which seems to have installed okay without any issues. 

Thanks for responding