Power shute text message

Anonymous user · ‎2021-07-01

I have a new smart-ups 1500, I keep getting text messages saying comm was lost. Is there a way that I can get messages just when it switches to battery power?

BillP · ‎2021-07-01

With PowerChute Business Edition if you have added the Agent to the Server and access it via the Console then the lost communications e-mails cannot be stopped. The reason is lost communications is considered a critical event and should be communicated so the Server has be pre-configured to send the e-mail. If you have not added the Agent to the Server / Console and access only via the web interface then you can deselect send e-mails for lost communication under the Event Configuration page.

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BillP · ‎2021-07-01

Are you running PowerChute Network Shutdown or PowerChute Business Edition and what version number?

Anonymous user · ‎2021-07-01

Power Chute Business Edition version 9.1 build 614

BillP · ‎2021-07-01

With PowerChute Business Edition if you have added the Agent to the Server and access it via the Console then the lost communications e-mails cannot be stopped. The reason is lost communications is considered a critical event and should be communicated so the Server has be pre-configured to send the e-mail. If you have not added the Agent to the Server / Console and access only via the web interface then you can deselect send e-mails for lost communication under the Event Configuration page.

Anonymous user · ‎2021-07-01

Thank You!!