Ask our Experts
Didn't find what you are looking for? Ask our experts!
Launch of Consumer/Home Owner registration process! We are pleased to announce the commencement of the Consumer/Home Owner Registration Process on Community. Consumers/Home Owners may now proceed to register by clicking on Login/Register. The process is straightforward and designed to be completed in just a few steps.
Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Search in
Free
EnglishStrengthen your foundational knowledge in Data Centers for free, enroll in this path today and start your learning journey!
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-07-12 04:58 AM . Last Modified: 2024-02-14 02:38 AM
Hi there,
I have a AP8659EU3 and getting 2 errors showing up on it.
First one comes up
Lost Management Interface-to-device communication
Then the next one says
Lost component communication with Outlet Board 2 I/O
There were no firmware updates applied to it at this time/date that the error occurred.
The PDU in question is not up to date with it's firmware so that is one thing I could try doing to it.
The closest article I can find on APC is this https://www.schneider-electric.co.uk/en/faqs/FA168022/
Which says to update firmware, then power down and reseat the PDU display connector.
Just wondered if there was anything else I can try before having to try schedule in the downtime necessary to follow the steps on that page.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-07-12 04:58 AM . Last Modified: 2024-01-31 02:57 AM
Hi James,
Try a firmware upgrade first and see how it goes.
You can download the most recent version here.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-07-12 04:58 AM . Last Modified: 2024-01-31 02:57 AM
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-07-12 04:58 AM . Last Modified: 2024-02-14 02:38 AM
On 3/1/2018 3:39 PM, jesus said:good morning you have installed the cascaded PDUs, and that way I update the PDUs?if this was the case, the update only applies to the principal and, since it does not have the same version, it gives a communication error and must update the PDUs individually.
Hi
These PDU's were installed before I joined and it doesn't look like they have been updated in a while. How can I tell if they are Cascaded?
There are 4 PDU's of the same model in total. 2 of them are on the version that the one with the error is showing, the other 2 are showing an earlier version.
If it was a version mismatch issue though then why is the other updated one showing as fine and not showing an error?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-07-12 04:58 AM . Last Modified: 2024-01-31 02:57 AM
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-07-12 04:58 AM . Last Modified: 2024-02-14 02:38 AM
The In/Out ports are not connected, only the main network connection. So therefore they are not cascaded right?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-07-12 04:58 AM . Last Modified: 2024-01-31 02:57 AM
Hi James,
Try a firmware upgrade first and see how it goes.
You can download the most recent version here.
Link copied. Please paste this link to share this article on your social media post.
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.