Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

PCPE v3.0 - Annoying Start-up Prompt

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • PCPE v3.0 - Annoying Start-up Prompt
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
ultraburger_apc
ultraburger_apc
Cadet

Posted: ‎2021-06-30 07:59 PM

0 Likes
7
366
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

PCPE v3.0 - Annoying Start-up Prompt

This was originally posted on APC forums on 12/24/2010


With PCPE v3.0 in Win7 I get a prompt at start-up everytime to run this APC software (screen shot attached). This isn't a new issue as it was identified months ago here in multiple threads and for some reason these threads have been closed in what is certainly not a closed issue. The question to APC is when will this be fixed?

I paid extra for APC because of their brand but my post purchase experience has bene pretty poor so far. I had to do extensive Google searches to discover if my product (BD750G-CN) even supported Win7, then had to search even more to find the latest version of the software (no links were on my product page).

Also, when I click on "Technical Data" my hard drive makes an annoying noise (also already noted here in many posts), so what is being done about this?! I'm not a programmer, but these are pretty basic issues that NEVER should have happened in the first place with some very basic level testing and should not take over 2 months to fix.

I appreciate that APC has provided a forum and is listening to their customers comments/issues/suggestions, but if nothing is being done about this poor website and software it's even more annoying. Honestly my impression of APC has been greatly tarnished from my first purchase and if these issues aren't fixed soon, it will be the only APC product I purchase in my lifetime and I'll be sure to share my experiences.

APC I would like a fix, realistic work-around or at very least an explanation of what the hold up is please.

Attachments
Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
CheezWiz_apc
Crewman CheezWiz_apc
Crewman

Posted: ‎2021-06-30 07:59 PM

0 Likes
0
366
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

This was originally posted on APC forums on 1/24/2011


Thanks for the explanation, that makes sense now. I was thinking that it would estimate my current usage over the year in absence of hard data for those times. Instead, it calculates those values as if I turned off my PC and did not use it anymore, adjusting as time goes on..

See Answer In Context

Reply
Share
Replies 7
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:59 PM

0 Likes
0
366
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

This reply was originally posted by Angela on APC forums on 12/27/2010


we keep closing the the numerous threads on these same issues because we have indicated that 1.) the UAC prompt issue (which there is a workaround for) and 2.) the hard drive issue will be resolved in a future release, 3.1 i am told. [per another thread of this forum|http://forums.apc.com/spaces/6/racks-rack-accessories-cooling/forums/general/6532/ap7930-error/1#144...], it will be released sometime next year.

3.1 will be a little while because those are not the only two issues being addressed within the 3.1 release. among bugs being fixed there are also new little features being added and afterwards, everything needs to go through testing with many different unit models, etc and if issues are found, it adjusts the release date.

believe me, the issues you mentioned are definitely known and are being addressed. i will forward your thread here along to the product manager as well.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:59 PM

0 Likes
0
366
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

This reply was originally posted by Angela on APC forums on 9/7/2011


h1. this is now fixed!

PCPE version 3.0.0.1 is now available on the web. This is an interim release that is available in English & German and addresses three major concerns.

Fixes in this release:*

•With Windows UAC enabled, when a user logged on to Windows Vista or Windows 7, the UAC dialog always asked the user to approve starting the PowerChute Systray icon. This will no longer happen.

•After un-installing PowerChute, hibernation was not being restored and has been corrected.

• When selecting PowerChute Technical data screen it would be displayed very slowly and sometimes the internal PC fan made a lot of noise (indicating over usage). This has also been addressed.

Here is the link to the software or you can browse to it on apc.com/tools/download

http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCPE3001

Reply
Share
CheezWiz_apc
Crewman CheezWiz_apc
Crewman

Posted: ‎2021-06-30 07:59 PM

0 Likes
0
366
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

This was originally posted on APC forums on 1/4/2011


Are they also aware that the "Green" calculations are not correct?
Like mine says it takes 63 trees to absorb 5 lbs of carbon from one days use..
If I select month is says it only takes 48.2 trees to clear 119 lbs. If I select year, it only takes 4 trees... I think someone divided when they should have multiplied..

I too have chosen APC for my self and work because the software was always been excellent. Cyberpower makes decent equipment but their PowerPanel+ software has always sucked.. Until now.. APC has allowed themselves to be leapfrogged by CyberPower (64bit support with no UAC issues AND no need to create an account to download the software). For home use, a backup is only as useful as its companion software is easy to use and maintained. Windows 7 and Vista require the same programming paradigm where UAC is concerned so there has been plenty of time to get that working and the big consumer push to 64-bit has been full steam ahead for nearly a year now. It just seems like APC fell asleep at the wheel.

I now have two CyberPower 1350 in use where APC's once were. I still have one Back-UPS 1500 XS.. but at this rate of software support, perhaps not for too much longer.

We have made the move to 64-bit windows 7 at work and have bought APC's with all of our new systems, but have not installed PCP because of these issues. I am about ready to recommend we move in another direction there because Windows built-in drivers just shut down as soon as power is lost.
We are a University, so we buy a lot of product..

Message was edited by: CheezWiz

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:59 PM

0 Likes
0
366
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

This reply was originally posted by Ray on APC forums on 1/7/2011


How long have you installed the software for? I would seem to be for about a month.

The software works by taking the amount of CO2 that you've generated as a result of consuming that amount of energy and then working out how many trees it would take to sequester that CO2. Trees don't absorb CO2 instantaneously, they do so over a period of time.

I'm going to assume that you have it installed for approx. a month. Therefore the calculations are:
Each tree is assumed to sequester 13.393 kg CO2/year. So 63 trees would sequester (63 * 13.393) 843 kg CO2 throughout the year. For one day, that is 843 / 365 = 2.3 kgs = 5.06 lbs.
Over a week, it reports 48.2 trees. That's 646 kgs CO2 throughout the year or (646 / 12) = 12.4 kgs = 53.8 kgs = 118 lbs (all calculations are done in kgs so there may be rounding errors).
For the year calculation, that CO2 is assumed to be sequestered over that year. So 4 trees would sequester 646 kgs CO2, which matches the monthly calculation.

So all seems in order. Please reply if you have any questions.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 07:59 PM

0 Likes
0
366
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

This reply was originally posted by Mauro on APC forums on 1/10/2011


Well, I think that when you click on "Technical Data" it's the floppy disk drive that makes noise, rather than the hard disk, at least on my system. It's quite strange for me that PCPE has to seek the floppy disk to provide that information...

Mauro.

Reply
Share
a_ok2me_apc
Ensign a_ok2me_apc
Ensign

Posted: ‎2021-06-30 07:59 PM

0 Likes
0
366
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

This was originally posted on APC forums on 1/23/2011


I hope threads like this don't get closed like prior threads because it feels like socialist policy preventing people from expressing their speech against a government or institution.

It's been about 4 months now since the problem was discovered and initially there were promises of quick identification and resolution, but no results. I'm using the 'work-around' but consumers shouldn't have to be this savvy and go the extra effort to figure it out.

It's also legitimate to tell users to downgrade to the prior version, but that's not how you want to run a business, especially if you make declarations of "proven reputation for Legendary Reliability".

Reply
Share
CheezWiz_apc
Crewman CheezWiz_apc
Crewman

Posted: ‎2021-06-30 07:59 PM

0 Likes
0
367
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 07:59 PM

This was originally posted on APC forums on 1/24/2011


Thanks for the explanation, that makes sense now. I was thinking that it would estimate my current usage over the year in absence of hard data for those times. Instead, it calculates those values as if I turned off my PC and did not use it anymore, adjusting as time goes on..

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc