PBE Deluxe client network connectivity

[msokol_apc]

This was originally posted on APC forums on 10/6/2010

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I am trying to have several UPS Smart UPS SC420's connect to PowerChute Business Edition Deluxe. Of the 5 UPS' trying to connect, right now only one is showing up under the Device List Configuration. All the workstations with the UPS have the agent installed. I thought I read somewhere that the client/agent needs to have the same username/password as the server does to connect. Any other ideas? I can successfully ping the machines with the UPS and no firewall is present.

Thanks.

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 10/6/2010

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silly question - each agent is directly connected to a UPS via a serial cable correct? or are they all connected to the same UPS via an interface expander?

let us know how the physical cables are connected.

[make sure these ports are open|http://nam-en.apc.com/app/answers/detail/a_id/2790/]

[this also may help|http://nam-en.apc.com/app/answers/detail/a_id/10533/]

i would also log in to each agent to make sure it is communicating with the UPS itself.