Ask our Experts
Didn't find what you are looking for? Ask our experts!
Launch of Consumer/Home Owner registration process! We are pleased to announce the commencement of the Consumer/Home Owner Registration Process on Community. Consumers/Home Owners may now proceed to register by clicking on Login/Register. The process is straightforward and designed to be completed in just a few steps.
Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Search in
Free
EnglishStrengthen your foundational knowledge in Data Centers for free, enroll in this path today and start your learning journey!
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-04-01 12:39 PM . Last Modified: 2023-04-01 12:40 PM
Accidentally flashed an AP9631 with 7.0.8 RPDU firmware (apc_hw05_aos708_rpdu2g708_bootmon109), now NMC thinks it's connected to a PDU. Attempted to reflash with correct NMC firmware (apc_hw05_aos708_sumx708_bootmon109) but NMC firmware utility says firmware doesn't match target device platform.
Is the card toast? Or is there a way to force updating even with the mismatch?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-04-01 01:06 PM
Resolved. In case anyone else makes the same mistake, workaround was to flash to an older version of bootmon (apc_hw05_aos621_sumx621_bootmon108.exe in our case) to restore NMC functionality, then upgrade to 7.x. Apparently the older upgrade utilities don't perform the platform check.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-04-01 01:06 PM
Resolved. In case anyone else makes the same mistake, workaround was to flash to an older version of bootmon (apc_hw05_aos621_sumx621_bootmon108.exe in our case) to restore NMC functionality, then upgrade to 7.x. Apparently the older upgrade utilities don't perform the platform check.
Link copied. Please paste this link to share this article on your social media post.
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.