No output power from UPS

[Anonymous user]

Hi Guys,

I have a SMART-UPS x3000, the device is fully powered and says 100% but it is not producing any output power to my servers. I had to take it out of the equation to get them powered up. I have tested with a test environment PC and nothing from that too. 

Has anyone any ideas why it is not producing power? Logs below:

Data log - 

"Smart-UPS X 3000  Firmware Version: UPS 07.4 (ID1003)    Integrated EMU               

Date Time Vmin Vmax Vout Iout %Wout %out FrqOut %Cap Vbat Tups T1ambC %Hum1 T2ambC %Hum2

03/05/2018 22:13:50 238.34 240.14 239.68 4.90 37.33 39.20 50.07 100.00 136.50 24.88 22.0            

03/05/2018 22:03:50 237.79 239.78 239.43 4.90 37.52 39.33 50.07 100.00 136.46 24.85 22.0            

03/05/2018 21:53:50 237.76 239.73 238.70 4.90 37.40 39.20 50.07 100.00 136.46 24.84 23.0            

03/05/2018 21:43:50 237.96 239.85 239.45 4.93 37.83 39.62 50.07 100.00 136.46 24.82 22.0" 

Event log - 

"

3/06/2018 08:30:48 Device UPS: The output power is turned off. 0x0114

03/06/2018 08:30:48 Device UPS: The output power is now turned on. 0x0113

03/06/2018 08:30:48 Device UPS: The output power is turned off. 0x0114

03/06/2018 08:30:48 Device UPS: The power for switched outlet group 3, Outlet Group 3, is off. 0x0186

03/06/2018 08:30:48 Device UPS: The power for switched outlet group 2, Outlet Group 2, is off. 0x0186

03/06/2018 08:30:48 Device UPS: The power for switched outlet group 1, Outlet Group 1, is off. 0x0186

03/06/2018 08:30:48 Device UPS: A power factor correction fault exists. 0x0161

03/06/2018 08:30:48 Device UPS: A battery bus soft start fault exists. 0x015B

03/06/2018 08:30:46 Device Environment: Restored the local network management interface-to-integrated Environmental Monitor (Universal I/O at Port 1) communication. 0x0344

03/06/2018 08:30:45 Device UPS: Restored the local network management interface-to-UPS communication. 0x0101

03/06/2018 08:30:36 System Network service started. IPv6 address FE80::2C0:B7FF:FE83:EEA assigned by link-local autoconfiguration. 0x0007

03/06/2018 08:30:32 System Network service started. System IP is 10.36.5.3 from manually configured settings. 0x0007

03/06/2018 08:30:27 System Network Interface coldstarted. 0x0001

03/06/2018 08:26:13 Device UPS: The output power is turned off. 0x0114

03/06/2018 08:26:13 Device UPS: The output power is now turned on. 0x0113

03/06/2018 08:26:13 Device UPS: The output power is turned off. 0x0114

03/06/2018 08:26:13 Device UPS: The power for switched outlet group 3, Outlet Group 3, is off. 0x0186

03/06/2018 08:26:13 Device UPS: The power for switched outlet group 2, Outlet Group 2, is off. 0x0186

03/06/2018 08:26:13 Device UPS: The power for switched outlet group 1, Outlet Group 1, is off. 0x0186

03/06/2018 08:26:13 Device UPS: A power factor correction fault exists. 0x0161

03/06/2018 08:26:13 Device UPS: A battery bus soft start fault exists. 0x015B

03/06/2018 08:26:11 Device Environment: Restored the local network management interface-to-integrated Environmental Monitor (Universal I/O at Port 1) communication. 0x0344

03/06/2018 08:26:11 Device UPS: Restored the local network management interface-to-UPS communication. 0x0101

03/06/2018 08:26:02 System Network service started. IPv6 address FE80::2C0:B7FF:FE83:EEA assigned by link-local autoconfiguration. 0x0007

03/06/2018 08:25:58 System Network service started. System IP is 10.36.5.3 from manually configured settings. 0x0007

03/06/2018 08:25:52 System Network Interface coldstarted. 0x0001"

Would be very greatful for any help.

Kind regards,

Michael

[BillP]

Hi,

There are a few errors. The first indicates there may be a bad battery or it is an internal fault.

On 3/6/2018 10:26 AM, Michael said:

03/06/2018 08:30:48 Device UPS: A battery bus soft start fault exists. 0x015B

The second is the outlet groups are powered off. 

On 3/6/2018 10:26 AM, Michael said:

03/06/2018 08:30:48 Device UPS: The power for switched outlet group 3, Outlet Group 3, is off. 0x0186

03/06/2018 08:30:48 Device UPS: The power for switched outlet group 2, Outlet Group 2, is off. 0x0186

03/06/2018 08:30:48 Device UPS: The power for switched outlet group 1, Outlet Group 1, is off. 0x0186

You can try to re energize the Outlet groups from the LCD panel go to Control and select each outlet group and power them up. 

[Anonymous user]

Hi Bill, thank you for the reply,

Ive tried turning on the Outlets groups but they failed to start and the same error keeps coming back, per below.

Serial Number : 5A1414T13037

Device Serial Number : AS1415144401

Date : 03/08/2018

Time : 10:55:12

Code : 0x015B

Critical - UPS: A battery bus soft start fault exists.

Any other ideas?

Would it be a new battery or do you think the board itself is faulty? 

Kind Regards,

Michael. 

[BillP]

Hi,

It could be a faulty battery pack or an internal fault. When measuring the battery pack what does it report. A good battery pack should give a reading of around 136v DC since it is made up of 10 12v 5.5ah batteries. 

[Anonymous user]

Hi Bill,

I got this > Refused via managed device due to invalid state. When trying to run any tests. 

Kind regards,
Michael. 

[BillP]

Hi,

Can you test with a multimeter?

[Anonymous user · Accepted solution]

Does it produce power when online, or the fault is only when on battery?

If it does not produce power even when online it's definitely a fault. Confirm that the circuit breaker has not tripped or check the panel (that's if you're good at fixing electronics) that the component labelled CT1 is ok.