No communication between management module and UPS

[Anonymous user]

I have the following:

UPS:
SMX2200RMLV2U
S/N AS1527240093

Battery cabinet:
SMX120RMBP2U
S/N 7A1528L30547

AP9630 Network Management Card
S/N ZA1510012917 rev 5

On management card:
Application Module

Name sy3p

Version v6.5.0

Date Jul 12 2017

Time 19:00:54

APC OS (AOS)

Name aos

Version v6.5.0

Date Jun 9 2017

Time 13:41:00

APC Boot Monitor

Name bootmon

Version v1.0.8

Date Apr 8 2014

Time 10:59:40

The web interface on the management card shows UPS status: unavailable. No UPS Found. I updated the firmware and re-seated the card. No change. What is the next diagnostic step?

[Anonymous user · Accepted solution]

After looking at another forum post here and his resolution, the same worked for me. You need to be *very* careful about looking for the right firmware not just for the management module but also the host UPS. I found a firmware update for the 9630 for use with the Symmetra, but a separate one for SMX use. The SMX one fixed the problem in my case.

It's too bad the firmware updater can't query the host UPS...it would really make updates simpler for techs.

Case closed on this issue.