New UPS SURT6000xli clicking and turning off power ?!

[minet_apc]

New UPS SURT6000XLI clicking and turning off power ??!!

[BillP]

Hi,

I am not sure we can compare the thread you're linking to your model of UPS. Can you identify any LEDs on the front panel of the UPS you see on? Can you provide any log files from the embedded Network Management Card in the UPS? (Instructions here -> http://www.schneider-electric.com/support/index?page=content&country=US〈=en&locale=en_US&id=FA156131)

If you haven't set up your management card, the instructions for that are here -> http://www.schneider-electric.com/support/index?page=content&country=US〈=en&locale=en_US&id=FA156064

[minet_apc]

Hi!

Thank you for your answer.

First time when I put the new UPS SURT6000XLI S/N: QS1322171187 On power,  LEDs are like this photo:

But there is no power Out from the UPS to the server and router...

The UPS Send to me these massages

https://apc9F1274

https://12.11.94.9

https://FE80::2C0:B7FF:FE9F:1274

Serial Number : 5A1321T07242

Date : 05/27/2013

Time : 19:50:16

Code : 0x0002

Informational Events - System: Network Interface restarted.

Then this massage:

https://apc9F1274

https://192.168.0.160

https://FE80::2C0:B7FF:FE9F:1274

Serial Number : 5A1321T07242

Date : 05/28/2013

Time : 18:52:39

Code : 0x0102

Critical Events - UPS: The local network management interface-to-UPS communication not established.

Finally there is no LEDs Any one and the UPS is clinking.

Please can I do something or I had to look for the Guaranty ?

[BillP]

Can you provide the full log files please? I can't tell you what is wrong based on the information provided.

Can you provide a picture of the back of the unit too?

[minet_apc]

[minet_apc]

Yes of Course but this photo is taken few days ago.

I mean the Ethernet card Led is Off now even if the UPS is powered On

[BillP]

You could "reseat" or power cycle the Network Card to see what it does but I really need to see the logs from it to determine what is going on. The emails you got tell me the Network Card cannot talk to the UPS.

When you remove the Network Card, you could also "braindead" the UPS. Turn it off, unplug it from the wall, and hold down the off button on the UPS that looks like this (o) and hold it down until you hear a click and the LEDs flash. Then, reconnect the UPS to AC power, reinsert the network card, and see if the UPS is outputting power or if anything has changed.

If we can get the Network Card to talk to the UPS, then we can maybe see if there is a fault or what the UPS status is at least. "Critical Events - UPS: The local network management interface-to-UPS communication not established." is not an event we want to see because then the Network Card cannot get data from the UPS and it very well may be a fault on the UPS.

[minet_apc]

Thank you very much for this information it seems to me a solution. I will try it and tell you Thank you again for your help

[minet_apc]

[minet_apc]

The UPS is clinking and flashing then it stop flashing and continue clinking.

The network card is an AP9631

[BillP]

The fault in the image indicates a Logic Power Fault and typically requires repair or replacement. So, if this UPS is brand new, then you should be entitled to a warranty repair/replacement depending on what is offered in your region. I'd contact technical support to start that process and they will need the serial number of your UPS.

[minet_apc]

The serial number is QS1322171187

Delivered by your distributor in Tunisia: SMART Tunisie in 09/29/2014 at 09:02:48 number 598694 to me the final distributor number 13019.

SMART Told me that the Company SIMOP in Tunis or Sfax is responsible of the warranty.

I will travel to Sfax/Tunis with the UPS ~300km/520km from my office, i will told them about you, please try to help me.

All my thanks an advance.

[BillP]

You're welcome. I checked with EMEA support and it seems going to the service provider is the only option in your country. They definitely should see it requires repair and take care of it for you.

[minet_apc · Accepted solution]

Thank you