Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Network Management Card Says "No UPS Found"

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Network Management Card Says "No UPS Found"
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-07-01 02:16 AM . Last Modified: ‎2024-03-05 11:30 PM

0 Likes
5
1533
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:16 AM . Last Modified: ‎2024-03-05 11:30 PM

Network Management Card Says "No UPS Found"

Hello,

I currently have an AP9617 card in a Smart-UPS 2200 and am trying to configure it to send out alerts however on the main page of the network management cards website it says that No UPS is found.  I have attached a picture for reference.

Thank you in advance for any advice.

Attachments
Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
  • Tags:
  • network_management_card
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 02:17 AM . Last Modified: ‎2024-03-05 11:30 PM

0 Likes
0
1533
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:17 AM . Last Modified: ‎2024-03-05 11:30 PM

No, unfortunately not. there is no firmware application for AP9617/18/19 cards that will support or "talk to" SMT/SMX Smart UPS. These cards were discontinued prior to SMT/SMX UPS release so there was no development done to support the newer UPSs with the discontinued management cards.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 5
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 02:16 AM . Last Modified: ‎2024-03-05 11:30 PM

0 Likes
0
1533
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:16 AM . Last Modified: ‎2024-03-05 11:30 PM

Hi chipre

This indicates the management card cannot talk to the UPS. I would start by viewing knowledge base article FA156045 @ http://www.apc.com/site/support/index.cfm/faq/

The most common issue is that the incorrect firmware application is loaded. Go to the Administration Tab->General->About, and let me know what you see there.

Then I need to know the exact model of Smart UPS 2200 - preferably the model from the white sticker on the back of the UPS. This will tell us if this model UPS is supported by AP9617 as not all are.

Then once we rule problems out with these two points, we'll pursue the rest of the information in the article.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-01 02:16 AM . Last Modified: ‎2024-03-05 11:30 PM

0 Likes
0
1533
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:16 AM . Last Modified: ‎2024-03-05 11:30 PM

The model number is SMT2200.

The application module is sumx v3.5.5

The APC OS is aos v3.5.5

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 02:16 AM . Last Modified: ‎2024-03-05 11:30 PM

0 Likes
0
1533
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:16 AM . Last Modified: ‎2024-03-05 11:30 PM

OK so someone must have broke off the tabs on the back of the UPS SmartSlot to insert the AP9617 because it should not fit. Only AP9630/AP9631 Network Management Cards are supported by SMT/SMX model Smart UPS.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-01 02:17 AM . Last Modified: ‎2024-03-05 11:30 PM

0 Likes
0
1533
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:17 AM . Last Modified: ‎2024-03-05 11:30 PM

Is there anyway I could update it to work?

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 02:17 AM . Last Modified: ‎2024-03-05 11:30 PM

0 Likes
0
1534
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 02:17 AM . Last Modified: ‎2024-03-05 11:30 PM

No, unfortunately not. there is no firmware application for AP9617/18/19 cards that will support or "talk to" SMT/SMX Smart UPS. These cards were discontinued prior to SMT/SMX UPS release so there was no development done to support the newer UPSs with the discontinued management cards.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of