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NMC2 firmware upgrade on Galaxy ?

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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BillP
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NMC2 firmware upgrade on Galaxy ?

This question was originally posted by fab on APC forums on 5/12/2017


Hello,

We have two Galaxy UPS with old NMC2 firmwares, containing unknown apps (msu and chu), which does not appear on either ftp or web sites :

  • Galaxy 5500 80kVA with AP9635CH (03/22/2014)
    • bootmon v1.0.2 (Jan 21 2010)
    • aos v5.1.9 (Oct 15 2012)
    • chu v5.1.1 (Apr 26 2013)
  • Galaxy 7000 160kVA with AP9635CH (08/25/2014)
    • bootmon v1.0.2 (Jan 21 2010)
    • aos v5.1.7 (Nov 22 2011)
    • msu v5.1.3 (Jan 16 2012)

Is there a way to get up2date firmware packages ?

Best regards

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BillP
Administrator Administrator
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198

Re: NMC2 firmware upgrade on Galaxy ?

This reply was originally posted by fab on APC forums on 5/12/2017


Hi again,

Thanks a lot for this quick and detailed answer. smile

We will get in touch with our support provider.

Kind regards

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
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198

Re: NMC2 firmware upgrade on Galaxy ?

This reply was originally posted by Angela on APC forums on 5/12/2017


Hi,

Yes, there are new firmwares for both of these UPSs. They aren't posted on our website because these upgrades have to be done by a field service engineer. And they often require the UPS themselves to also be upgraded or have a specific version on them before upgrading the Network Management Card firmware.

To get upgrades, you'll want to contact your local/regional 3ph support team to start the process to see if you're eligible for upgrades and to apply them.

Side note: the firmware apps for the UPSs have changed.. Galaxy 300 will now use 'g300' firmware app instead of 'chu' and Galaxy 7000 will use 'g7k' instead of 'msu.' 

BillP
Administrator Administrator
Administrator
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199

Re: NMC2 firmware upgrade on Galaxy ?

This reply was originally posted by fab on APC forums on 5/12/2017


Hi again,

Thanks a lot for this quick and detailed answer. smile

We will get in touch with our support provider.

Kind regards