NMC 2 AP9630 firmware upgrade

[KentonMG]

Hi,

Is it possible to upgrade from SUMX/AOS v5.0.3 to v7.0.8 ?

Boot Mon is v1.0.0

Thank you.

[JonPro]

Hi @KentonMG 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.  Yes, the network management card can be upgraded to v7.0.8.

I would like to share with you as well the FAQ article below to set your expectations with the changes.

Things To Consider When Upgrading or Downgrading a Network Management Card 2 (NMC2) Device between v... 

[KentonMG]

Hi @JonPro ,

Thanks very much for the info, I will take a look.

Best Regards,

KentonMG

[KentonMG]

Hi @JonPro ,

Are there downloads for v5.1.x and v6.x.x, as I can't find them on the website ?

Thanks & Regards,

Mike

[JonPro]

@KentonMG 

You can check our Software/Firmware page through the link provided below, you can also upgrade from v5.x straight to v7.x.

Software / Firmware Download 

[KentonMG · Accepted solution]

Hi @JonPro,

I attempted to upgrade from v5.0.3 to v7.0.8 and have lost comms with the AP9631,both IP and serial console.

[11/09/2022 13:26:07] NMC Firmware Update Utility v1.0.4 initialized.
[11/14/2022 10:15:02] NMC Firmware Update Utility v1.0.4 initialized.
[11/14/2022 10:16:27] Downloading and verifying configuration file from 192.168.19.35, please wait...
[11/14/2022 10:16:36] Backing up log files on 192.168.19.35, please wait...
[11/14/2022 10:17:17] Uploading firmware file 1 of 3: Boot Monitor to 192.168.19.35, please wait...
[11/14/2022 10:17:24] Waiting for the network interface on 192.168.19.35 to restart, please wait...
[11/14/2022 10:17:47] Uploading firmware file 2 of 3: APC Operating System to 192.168.19.35, please wait...
[11/14/2022 10:18:35] Waiting for the network interface on 192.168.19.35 to restart, please wait...
[11/14/2022 10:22:17] Device 192.168.19.35 is no longer responding after last file upload! Please check device manually.
[11/14/2022 10:22:23] Entire update process has been completed.

Can this be recovered ?

Thanks & Best Regards,

Mike

[KentonMG]

I've just found this FAQ 

Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA

Had to go into bootmonitor and factory reset, reconfig IP settings and redownload the SUMX Application.

Thanks,

Mike

[JonPro]

Glad to hear that you got it working @KentonMG