NMC 2 AP9630 firmware upgrade

[KentonMG]

Hi,

Is it possible to upgrade from SUMX/AOS v5.0.3 to v7.0.8 ?

Boot Mon is v1.0.0

Thank you.

[JonPro]

Hi @KentonMG 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.  Yes, the network management card can be upgraded to v7.0.8.

I would like to share with you as well the FAQ article below to set your expectations with the changes.

Things To Consider When Upgrading or Downgrading a Network Management Card 2 (NMC2) Device between v... 

[KentonMG]

Hi @JonPro ,

Thanks very much for the info, I will take a look.

Best Regards,

KentonMG

[KentonMG]

Hi @JonPro ,

Are there downloads for v5.1.x and v6.x.x, as I can't find them on the website ?

Thanks & Regards,

Mike

[JonPro]

@KentonMG 

You can check our Software/Firmware page through the link provided below, you can also upgrade from v5.x straight to v7.x.

Software / Firmware Download 

[KentonMG · Accepted solution]

Hi @JonPro,

I attempted to upgrade from v5.0.3 to v7.0.8 and have lost comms with the AP9631,both IP and serial console.

[11/09/2022 13:26:07] NMC Firmware Update Utility v1.0.4 initialized.
[11/14/2022 10:15:02] NMC Firmware Update Utility v1.0.4 initialized.
[11/14/2022 10:16:27] Downloading and verifying configuration file from 192.168.19.35, please wait...
[11/14/2022 10:16:36] Backing up log files on 192.168.19.35, please wait...
[11/14/2022 10:17:17] Uploading firmware file 1 of 3: Boot Monitor to 192.168.19.35, please wait...
[11/14/2022 10:17:24] Waiting for the network interface on 192.168.19.35 to restart, please wait...
[11/14/2022 10:17:47] Uploading firmware file 2 of 3: APC Operating System to 192.168.19.35, please wait...
[11/14/2022 10:18:35] Waiting for the network interface on 192.168.19.35 to restart, please wait...
[11/14/2022 10:22:17] Device 192.168.19.35 is no longer responding after last file upload! Please check device manually.
[11/14/2022 10:22:23] Entire update process has been completed.

Can this be recovered ?

Thanks & Best Regards,

Mike

[KentonMG]

I've just found this FAQ 

Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA

Had to go into bootmonitor and factory reset, reconfig IP settings and redownload the SUMX Application.

Thanks,

Mike

[JonPro]

Glad to hear that you got it working @KentonMG 

[Barliman_apc_customer]

Too late to help you, but for anyone else in your situation:

If you are below a 5.1.X version of firmware and you try to upgrade to the highest you will lose your IP settings.

You should upgrade to 5.1.7 first, then upgrade to the latest firmware.

If you have local access to the NMC it's not a big deal to lose IP access, but if it's remote...

You can get 5.1.7 here, https://schneider-electric.box.com/s/90iudcmt1knxtdfimo5bwivs4v6yhn79

[Barliman_apc_customer]

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@Barliman_apc_customer wrote:

You can get 5.1.7 here, https://schneider-electric.box.com/s/90iudcmt1knxtdfimo5bwivs4v6yhn79

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ok, that link doesn't work anymore. I don't know where to get 5.1.7

[atg612]

@Barliman_apc_customer Hi, I have no access to box.com and experienced with some slow work on my upgraded v7.1.2. an you please help with v6.4.x firmware?
PS. Not sure how to contact you in pm