NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

Anonymous user · ‎2021-06-30

Hi All,

I have got new card to put in APC smart UPS 3000 , i am trying to assign it IP address by using APC ip address wizard , it find the unconfigured card and asks me to enter TCP/IP details i enter those and prompts that it is going to open the Default Browser , it opens IE and IE says page cannot be open . i try to ping the ip i am assigning and it doent ping , which means it is not getting the ip address. i have twice tried to reset the netwrok managemnt card but each time i try to assign the ip address same result . please advice / help.i would be really greatfull for your this help.

thanks

SAZ

Anonymous user · ‎2021-06-30

Thanks for your reply, the version of APC device IP Configuration wizard i am using is v3.01 . i will try the version you are attaches ( thanks a lot ).
I will try accessing it through console as well. i will upload the result.

thanks
SAZ

See Answer In Context

BillP · ‎2021-06-30

Evidently still a problem with latest version. I wasted hours back and forth with tech support, finally used the antiquated method of hyperterminal. I still don't have an answer of why I had to hunt down a laptop with a serial port on it to config. Why does APC not upgrade the interface to use a USB cable for this?

BillP · ‎2021-06-30

there is no known issue with the latest version but release of a newer, completely new updated version (5.x) is imminent. i am not sure what the reason for not using USB is yet to be honest but we offer a few different methods mentioned here: http://nam-en.apc.com/app/answers/detail/a_id/3061

Javik_apc · ‎2021-06-30

After trying and failing multiple times to set the IP, I configured the card manually.

Plug your APC UPS serial cable into a computer with a serial terminal installed (like Windows HyperTerminal), and you can access the card via the terminal. It's been a while but I believe 9600 baud 8-N-1 will work.

Probably a good idea to not have the APC UPS management software running on this computer since the management will want to use the UPS serial cable too for smart signalling.

BillP · ‎2021-06-30

yes, thats an alternative too. you can reference this article as well -> http://nam-en.apc.com/app/answers/detail/a_id/3061

you have a network management card 2.

Anonymous user · ‎2021-06-30

Thanks for your reply, the version of APC device IP Configuration wizard i am using is v3.01 . i will try the version you are attaches ( thanks a lot ).
I will try accessing it through console as well. i will upload the result.

thanks
SAZ