Multiple Intelligence Module Failures

[Anonymous user]

In the last month the department I work for has had 3 Intelligence Module failures (SYMIM5) on 2 Symmetra UPS's that were purchased at the same time. We've replaced 2 so far at the recommendation of tech support and now we've had a third unit fail. We have at least 2 other older (by at least 4 years) Symmetra units that have never had a Intelligence module fail. Is this normal? Why are our newest units failing while the older ones seem to be plugging right along? Any feedback would be greatly appreciated.

Kind Regards,
J.

[Anonymous user]

I have same problem, what should I do?

[Anonymous user]

Thanks very much for your interest in our problem. The case # for the first failure we experienced is Case #: C12554978995.

Thanks,

J.

[Anonymous user]

Many thanks to Mr. Clarkson and APC for going WAY above and beyond what is normally expected of a manufacturer. Both myself, and the company I work for, are very grateful.

Kind Regards,

Josh

[Anonymous user · Accepted solution]

Mr. Clarkson and APC were more helpful than I ever expected. BUY APC.....Anything else......is just batteries!