Masterswitch AP9210 Password Reset

padred727_apc · ‎2021-07-09

This was originally posted on APC forums on 12/17/2015

I have a very dated AP 9210 that I'm setting up in my home lab. The only issue I'm having is that I don't know how to reset or recover the password. I was able to check out the EEPROM but I couldn't find a legible password. I saw on other forums some of you were able to generate a temporary pass by using the device serial number. Any help would be appreciated.

Device info:

1- Model Number : AP9210
2- Serial Number : WA9818881653
3- Hardware Revision : B2
4- Manufacture Date : 04/29/1998
5- MAC Address : 00 C0 B7 92 1C 98
6- Firmware Revision : v1.1.0

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 12/17/2015

Hi,

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password (any letters are capitalized) 9:4::9^IBB

3 - you will then have to log in again but use lower case apc for both user name and password

See Answer In Context

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 12/17/2015

Hi,

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password (any letters are capitalized) 9:4::9^IBB

3 - you will then have to log in again but use lower case apc for both user name and password

padred727_apc · ‎2021-07-09

This was originally posted on APC forums on 12/17/2015

Worked! Thanks a ton!

thekidz_apc · ‎2021-07-09

This was originally posted on APC forums on 4/28/2016

Hi Bill

Hopefully you are still able to give out password resets. I just purcased an AP9210 to try. I do not know the password and have tried the defaults. I hope you can help.

sn. WA9819015476

mac 00 C0 B7 92 1F 2C

Any help you can give would be really appreciated.

Thanx in advance

Craig

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 4/28/2016

Craig,

Try this

login using lower case apc for user name

use this for password 1388<<^IBB

You will have to login a second time but this time use lower case apc for both user name and password.

Artee99_apc · ‎2021-07-09

This was originally posted on APC forums on 4/28/2016

I have the same problem with tne one i just have bought.*** Factory Menu ***

1- Model Number          : AP9210I
2- Serial Number         : WA9927003383
3- Hardware Revision     : C4
4- Manufacture Date      : 06/29/1999
5- MAC Address           : 00 C0 B7 72 0C 59
6- Firmware Revision     : v1.1.2

May i count on your help??

Artee99_apc · ‎2021-07-09

This was originally posted on APC forums on 4/28/2016

I've dumped EEPROM and found password. Problem solved.

thekidz_apc · ‎2021-07-09

This was originally posted on APC forums on 4/29/2016

Hi Bill

Thank you very much. It worked. I really appreciate the support.

Craig

foreverjake_apc · ‎2021-07-09

This was originally posted on APC forums on 5/27/2016

Sorry to keep the thread going.... But I am also having the same problem. Could you provide a username and password for the following machine:

1- Model Number : AP9210
2- Serial Number : WA9932015351
3- Hardware Revision : C4
4- Manufacture Date : 08/10/1999
5- MAC Address : 00 C0 B7 92 68 02
6- Firmware Revision : v1.1.2

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 5/27/2016

Hi,

login using lower case apc for user name

use this for password 1387:7^IBC>>

You will have to login a second time but this time use lower case apc for both user name and password.

foreverjake_apc · ‎2021-07-09

This was originally posted on APC forums on 5/27/2016

Thanks, that worked.

darien_apc · ‎2021-07-09

This was originally posted on APC forums on 7/10/2016

hi Bill....could you help me with this...please

serial # WA9918011448

MAC 00 C0 B7 92 51 69

thank you!!

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 7/14/2016

Hi,

Sorry for the delay!

Use lower case apc for user name in either hyper-terminal or telnet

Use the following for password (any letters are capitalized)

13489>^IBC

You will then have to log in again but use lower case apc for both user name and password

darien_apc · ‎2021-07-09

This was originally posted on APC forums on 7/15/2016

great...

thank you very much!!!

BillP · ‎2021-07-09

This reply was originally posted by Martin on APC forums on 7/28/2016

Hello i have a couple of these devices which are not accessible due to a lost password. Could you help me recover them:

MAC: 00c0.b772.0c09
Serial: WA9927001955

There are 3 more whereas i need to remove them from the rack to get the serial numbers. They will follow later today once i'm in the datacenter.

regards,

Martin

BillP · ‎2021-07-09

This reply was originally posted by Martin on APC forums on 7/28/2016

Okay - Console access with

username: foo

Password: TENmanUFactOryPOWER

works and allows to extract the details of the PDU's through the console cable (Baud 19200-8-none-1)

PDU 1:

1- Model Number : AP9210I
2- Serial Number : WA9902004547
3- Hardware Revision : C4
4- Manufacture Date : 01/21/1999
5- MAC Address : 00 C0 B7 72 05 D6
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

PDU 2:

1- Model Number : AP9210I
2- Serial Number : WA9902004541
3- Hardware Revision : C4
4- Manufacture Date : 01/21/1999
5- MAC Address : 00 C0 B7 72 05 D2
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

PDU 3:

1- Model Number : AP9210I
2- Serial Number : WA9927001955
3- Hardware Revision : B2
4- Manufacture Date : 06/28/1999
5- MAC Address : 00 C0 B7 72 0C 09
6- Firmware Revision : v1.1.2
7- Outlet State (Hex) : FF

PDU4:

1- Model Number : AP9210I
2- Serial Number : WA9922008017
3- Hardware Revision : B2
4- Manufacture Date : 05/26/1999
5- MAC Address : 00 C0 B7 72 0A 04
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

Thank you and advance for sharing the recovery passwords for my devices.

regards,

Martin Meuwese

BillP · ‎2021-07-09

This reply was originally posted by Martin on APC forums on 7/28/2016

Hi Bill,

not sure if you receive e-mail notifications when we reply on a thread but in case you do i reposted my question.

Can you help me with the recovery password of my APC PDU's?

Okay - Console access with

username: foo

Password: TENmanUFactOryPOWER

works and allows to extract the details of the PDU's through the console cable (Baud 19200-8-none-1)

PDU 1:

1- Model Number : AP9210I
2- Serial Number : WA9902004547
3- Hardware Revision : C4
4- Manufacture Date : 01/21/1999
5- MAC Address : 00 C0 B7 72 05 D6
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

PDU 2:

1- Model Number : AP9210I
2- Serial Number : WA9902004541
3- Hardware Revision : C4
4- Manufacture Date : 01/21/1999
5- MAC Address : 00 C0 B7 72 05 D2
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

PDU 3:

1- Model Number : AP9210I
2- Serial Number : WA9927001955
3- Hardware Revision : B2
4- Manufacture Date : 06/28/1999
5- MAC Address : 00 C0 B7 72 0C 09
6- Firmware Revision : v1.1.2
7- Outlet State (Hex) : FF

PDU4:

1- Model Number : AP9210I
2- Serial Number : WA9922008017
3- Hardware Revision : B2
4- Manufacture Date : 05/26/1999
5- MAC Address : 00 C0 B7 72 0A 04
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

Thank you and advance for sharing the recovery passwords for my devices.

regards,

Martin Meuwese

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 7/29/2016

Hi,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Enter the new password, then log in again but use lower case apc for both user name and password

Serial Number : WA9902004547 12799=^IBC;>

Serial Number : WA9902004541 127997^IBC;>

Serial Number : WA9927001955 124=:;^IBC=C

Serial Number : WA9922008017 12;46=^IBC=>

hanadul_apc · ‎2021-07-09

This was originally posted on APC forums on 12/4/2016

Hi,

I have exact same problem and I couldn't find serial # on the box.

Please inform how to find serial #.

Thanks in advance.

zombielinux_apc · ‎2021-07-09

This was originally posted on APC forums on 5/21/2017

I too have a 9210 in need of a password reset.

1- Model Number : AP9210␊␍

2- Serial Number : WA9912010499␊␍

3- Hardware Revision : C4␊␍

4- Manufacture Date : 03/08/1999␊␍

5- MAC Address : 00 C0 B7 92 4B 52␊␍

6- Firmware Revision : v1.1.1␊␍

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 5/22/2017

Hi,

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password (any letters are capitalized) 1338>?^IBC<>

3 - you will then have to log in again but use lower case apc for both user name and password

pozar_apc · ‎2021-07-09

This was originally posted on APC forums on 9/20/2017

Ok. I got one that needs to be reset ... Here is the detail...

1- Model Number : AP9210
2- Serial Number : WA9940005442
3- Hardware Revision : C4
4- Manufacture Date : 09/29/1999
5- MAC Address : 00 C0 B7 92 73 71
6- Firmware Revision : v1.1.2

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 9/20/2017

Use lower case apc for user name in either hyper-terminal or telnet

Use the following for password (any letters are capitalized)

128898^IBC?<

You will then have to log in again but use lower case apc for both user name and password

nickstoughton_apc · ‎2021-07-09

This was originally posted on APC forums on 10/4/2017

Sorry ... this seems to be a long-running question! Another AP9210 in need of a password reset.

Serial Number WA9930009092

MAC Address 00 C0 B7 92 65 06

Thanks

Nick

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 10/4/2017

Hi,

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password (any letters are capitalized) 12<4>8^IBC><

3 - you will then have to log in again but use lower case apc for both user name and password

DennisD_apc · ‎2021-07-09

This was originally posted on APC forums on 11/5/2017

Hello Bill,

I don't see anywhere on my AP9210 the serial #.

But I do have a MAC address: 00:c0:b7:92:35:b4

Let me know if it is possible to generate the reset password.

Thank you in advance for your help!

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 11/6/2017

Hi,

Sorry for the inconvenience but to create the password we need the serial number. The serial number is on the Bar Code sticker on the unit.

babajun_apc · ‎2021-07-09

This was originally posted on APC forums on 1/28/2018

Could you provide PW for

Model Number          : AP9210I
Serial Number         : WA*****
Hardware Revision     : C4
Manufacture Date      : 11/**/****
MAC Address           : 0* ** ** **....
Firmware Revision     : v1.1.2

Thank you!

****************************

Edit: Logon as "foo" - "start factory test" - "end factory test" -> all settings default

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 1/29/2018

Hi,

To create the password I need the serial number of the unit. You will find the serial number on the bar code stick on the back of the unit.

Example

datajerk_apc · ‎2021-07-09

This was originally posted on APC forums on 4/9/2018

Hi. Same problem here:

AP9210

WA9907012436

Thanks.

datajerk_apc · ‎2021-07-09

This was originally posted on APC forums on 4/9/2018

Nevermind. I was able to use the information here to reverse engineer the password algorithm.

In my case:

WA9907012436
13588<^IBC;C

rvanpatten_apc · ‎2021-07-09

This was originally posted on APC forums on 9/4/2018

Hopefully you are still able to give out password resets. I just purcased an AP9210 to try. I do not know the password and have tried the defaults. I hope you can help.

sn. WA9911013705

mac 00 C0 B7 92 49 CC

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 9/5/2018

Hi,

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password 136;5;^IBC<= (any letters are capitalized)

3 - you will then have to log in again but use lower case apc for both user name and password

hanadul_apc · ‎2021-07-09

This was originally posted on APC forums on 9/23/2018

My PDU information is as below.

Please inform passwords.

Thanks in advance.

PDU1

Model: APC9210

Serial: WA9925003667

MAC: 00 C0 B7 92 5D 34

Firmware: V1.1.2

==============

PDU2

Model: APC9210

Serial: WA9928000702

MAC: 00 C0 B7 92 61 DE

Firmware: V1.1.2

hanadul_apc · ‎2021-07-09

This was originally posted on APC forums on 9/28/2018

I hope you are still able to give out password for reset.

Would you inform password for my serial numbers?

Thanks.

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 9/28/2018

Hi

WA9925003667 password is 126:;=^IBC=A

WA9928000702 password is 123;58^IBC=D

Please note that these units are no longer supported and should be used at your own discretion.

tjsaotome65_apc_apc · ‎2021-07-09

This was originally posted on APC forums on 12/1/2018

Hello,

I have about 4 older APC9210 master switch still in use.

We have newer models, but these 4 are still in service.

Is there any way to reset all of them to factory default condition so that I can assign new IP addresses and control the power outlets?

We are moving the servers from one location to another.

The password has been lost and cannot be recovered because the previous administrator has moved on.

Thank you for your assistance.

Taiji

hanadul_apc · ‎2021-07-09

This was originally posted on APC forums on 12/1/2018

When you lost APC PDU password, you need

Windows OS

USB to Serial adapter (some adapter cable software does not support your OS so, make sure it is support your OS)

Serial connection program (such as Putty or SecureCRT)

Use 3 of above and make sure you can communicate through serial.

If you want to make your own serial cable, below is the pin out.

Custom Serial Cable Pinout : M1-F3 M2-F2 M9-F5 (M=Male, F=Female)

1st Option (Serial Console only)

Connect APC through serial cable

Login as Username: foo Password: TENmanUFactOryPOWER

"start factory test" - "end factory test" -> all setting are default now -> reboot/power cycle APC PDU

Now default user name and password are Username: apc Password: apc

Basic Setting :

Network - Disable BootP - Assign IP / Save

Set Username & Pass / Put Current pass / Save

Set HTTP enable / Save

OR

2nd Option (Serial Console only)

1. Go to https://forums.apc.com

2. Login or create account (free)

3. Go to https://forums.apc.com/spaces/6/racks-rack-accessories-cooling/forums/general/11482/masterswitch-ap9...

4. Go to last page and click reply button and Request backdoor password.with your APC PDU serial#

5. APC support may not response because it is too old to support (I sent 3 emails and received backdoor password after 2 weeks later with no more support letter)

3rd Option

(Serial Console only)

1. Connect console (use putty and custom serial console cable)

2. Username: apc Password: TENmanUFactOryPOWER

3. Select 11 / HEX code: 0128 / press space bar and looking

4. find password (I failed but I got Serial# with this).

tjsaotome65_apc_apc · ‎2021-07-09

This was originally posted on APC forums on 12/3/2018

Hi Young,

I was able to use my Lantronix SpiderDuo IP KVM with the null modem serial cable to access the PDU.

I used the option 1 to get to the menu successfully.

I ran the factory test, and end the test, and rebooted.

Unfortunately, I cannot get the unit to respond.

The Status LED is blinking continously. I assume it is waiting for some type of command or connection.

The serial RS-232 setting I found somewhere on the Internet was 19200 baud, 8-bit data, 1-stop, No flow control, no parity.

I tried several different combination of the baud rate, but the unit does not respond.

Do you know the default settings of the unit? IP or the serial settings?

hanadul_apc · ‎2021-07-09

This was originally posted on APC forums on 12/3/2018

I think default speed 9600 bps and others are same (8/1/no/no).

Try to set lower speed from 9600 such as 2400 and 1200.

Above instruction is my personal one, not official.

Frankly, I'm not an expert of APC PDU, I just summarized my solution for myself and not sure if above options didn't work.

I think it is best to ask APC support for back door password if it didn't work.

Thanks.

tigershadowclaw_apc · ‎2021-07-09

This was originally posted on APC forums on 12/23/2018

Hello Bill, would it still be possible to get reset passwords? (Homelab environment)

S/N: WA9846014359

HDR22_apc · ‎2021-07-09

This was originally posted on APC forums on 1/3/2019

I also need help with this! My S/N is: WA9945500763

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 1/3/2019

Hi Christopher,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password 1377:?^IBB?B (any letters are capitalized)

You will then have to log in again but use lower case apc for both user name and password

Please note that these units are no longer supported and we recommend taking out of service.

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 1/3/2019

Hi Hank,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password 623;;9^IBC?A (any letters are capitalized)

You will then have to log in again but use lower case apc for both user name and password

Please note that these units are no longer supported and we recommend taking out of service.

tjsaotome65_apc_apc · ‎2021-07-09

This was originally posted on APC forums on 1/9/2019

Hello again,

I was able to connect to my AP9210 via serial connection with 19200 baud, 8 data bits, 1 stop bit, no parity, on flow control.

I found the way to get to the factory menu by using the following:

username: foo
password: TENmanUFactOryPOWER

From the factory setting menu, I ran the Begin Factory Test and End Factory Test, to reset the IP address of the unit.

Once I reset the IP address, then use the regular default user apc, password of apc to access the regular menu.

I changed the username and password from the default, set the HTTP or TELNET access, then I am good to go.

Thank you for your help.

Taiji

BillP · ‎2021-07-09

This reply was originally posted by Jeff on APC forums on 2/5/2019

request backdoor password for APC PDU AP9210 serial WA9821053652

If I reset the ap9210 to factory defaults is that what the backdoor password is used for?

BillP · ‎2021-07-09

This reply was originally posted by Bill on APC forums on 2/6/2019

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password 176::8^IBB== (any letters are capitalized)

You will then have to log in again but use lower case apc for both user name and password

Please note that these units are no longer supported and we recommend taking out of service.

Tech55_apc · ‎2021-07-09

This was originally posted on APC forums on 7/22/2019

where did you find the password at?

mlaverick_apc · ‎2021-07-09

This was originally posted on APC forums on 10/31/2019

On 2/6/2019 10:57 AM, Bill said:
Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password 176::8^IBB== (any letters are capitalized)

You will then have to log in again but use lower case apc for both user name and password

Please note that these units are no longer supported and we recommend taking out of service.

Hi, I have one of these in my home lab. And I'm in the same boot. If I provide the serial number and mac address - can I still get a passwor reset?

Best Wishes

Michelle

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