Masterswitch AP9210 Password Reset

[padred727_apc]

This was originally posted on APC forums on 12/17/2015

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I have a very dated AP 9210 that I'm setting up in my home lab. The only issue I'm having is that I don't know how to reset or recover the password. I was able to check out the EEPROM but I couldn't find a legible password. I saw on other forums some of you were able to generate a temporary pass by using the device serial number. Any help would be appreciated.

Device info:

1- Model Number : AP9210
2- Serial Number : WA9818881653
3- Hardware Revision : B2
4- Manufacture Date : 04/29/1998
5- MAC Address : 00 C0 B7 92 1C 98
6- Firmware Revision : v1.1.0

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 12/17/2015

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Hi,

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password (any letters are capitalized) 9:4::9^IBB

3 - you will then have to log in again but use lower case apc for both user name and password

[padred727_apc]

This was originally posted on APC forums on 12/17/2015

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Worked! Thanks a ton!

[thekidz_apc]

This was originally posted on APC forums on 4/28/2016

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Hi Bill

Hopefully you are still able to give out password resets. I just purcased an AP9210 to try. I do not know the password and have tried the defaults. I hope you can help. 

sn.         WA9819015476

mac      00 C0 B7 92 1F 2C

Any help you can give would be really appreciated.

Thanx in advance 

Craig

[BillP]

This reply was originally posted by Bill on APC forums on 4/28/2016

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Craig,

Try this 

login using lower case apc for user name

use this for password 1388<<^IBB

You will have to login a second time but this time use lower case apc for both user name and password. 

[Artee99_apc]

This was originally posted on APC forums on 4/28/2016

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I have the same problem with tne one i just have bought.*** Factory Menu ***

 1- Model Number          : AP9210I
 2- Serial Number         : WA9927003383
 3- Hardware Revision     : C4
 4- Manufacture Date      : 06/29/1999
 5- MAC Address           : 00 C0 B7 72 0C 59
 6- Firmware Revision     : v1.1.2

May i count on your help??

[Artee99_apc]

This was originally posted on APC forums on 4/28/2016

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I've dumped EEPROM and found password. Problem solved.

[thekidz_apc]

This was originally posted on APC forums on 4/29/2016

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Hi Bill

Thank you very much. It worked. I really appreciate the support.

Craig

[foreverjake_apc]

This was originally posted on APC forums on 5/27/2016

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Sorry to keep the thread going.... But I am also having the same problem. Could you provide a username and password for the following machine:

1- Model Number : AP9210
2- Serial Number : WA9932015351
3- Hardware Revision : C4
4- Manufacture Date : 08/10/1999
5- MAC Address : 00 C0 B7 92 68 02
6- Firmware Revision : v1.1.2

[BillP]

This reply was originally posted by Bill on APC forums on 5/27/2016

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Hi,

login using lower case apc for user name

use this for password 1387:7^IBC>>

You will have to login a second time but this time use lower case apc for both user name and password. 

[foreverjake_apc]

This was originally posted on APC forums on 5/27/2016

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Thanks, that worked.

[darien_apc]

This was originally posted on APC forums on 7/10/2016

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hi Bill....could you help me with this...please

serial #   WA9918011448

MAC        00 C0 B7 92 51 69

thank you!!

[BillP]

This reply was originally posted by Bill on APC forums on 7/14/2016

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Hi,

Sorry for the delay!

Use lower case apc for user name in either hyper-terminal or telnet

Use the following for password (any letters are capitalized)

13489>^IBC

You will then have to log in again but use lower case apc for both user name and password

[darien_apc]

This was originally posted on APC forums on 7/15/2016

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great...

thank you very much!!!

[BillP]

This reply was originally posted by Martin on APC forums on 7/28/2016

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Hello i have a couple of these devices which are not accessible due to a lost password. Could you help me recover them:

MAC: 00c0.b772.0c09 
Serial: WA9927001955

There are 3 more whereas i need to remove them from the rack to get the serial numbers. They will follow later today once i'm in the datacenter.

regards,

Martin

[BillP]

This reply was originally posted by Martin on APC forums on 7/28/2016

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Okay - Console access with 

username: foo

Password: TENmanUFactOryPOWER

works and allows to extract the details of the PDU's through the console cable (Baud 19200-8-none-1)

PDU 1:

1- Model Number : AP9210I
2- Serial Number : WA9902004547
3- Hardware Revision : C4
4- Manufacture Date : 01/21/1999
5- MAC Address : 00 C0 B7 72 05 D6
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

PDU 2: 

1- Model Number : AP9210I
2- Serial Number : WA9902004541
3- Hardware Revision : C4
4- Manufacture Date : 01/21/1999
5- MAC Address : 00 C0 B7 72 05 D2
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

PDU 3:

 1- Model Number : AP9210I
2- Serial Number : WA9927001955
3- Hardware Revision : B2
4- Manufacture Date : 06/28/1999
5- MAC Address : 00 C0 B7 72 0C 09
6- Firmware Revision : v1.1.2
7- Outlet State (Hex) : FF

PDU4:

 1- Model Number : AP9210I
2- Serial Number : WA9922008017
3- Hardware Revision : B2
4- Manufacture Date : 05/26/1999
5- MAC Address : 00 C0 B7 72 0A 04
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

Thank you and advance for sharing the recovery passwords for my devices.

regards,

Martin Meuwese

[BillP]

This reply was originally posted by Martin on APC forums on 7/28/2016

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Hi Bill,

not sure if you receive e-mail notifications when we reply on a thread but in case you do i reposted my question.

Can you help me with the recovery password of my APC PDU's?

Okay - Console access with 

username: foo

Password: TENmanUFactOryPOWER

works and allows to extract the details of the PDU's through the console cable (Baud 19200-8-none-1)

PDU 1:

1- Model Number : AP9210I
2- Serial Number : WA9902004547
3- Hardware Revision : C4
4- Manufacture Date : 01/21/1999
5- MAC Address : 00 C0 B7 72 05 D6
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

PDU 2: 

1- Model Number : AP9210I
2- Serial Number : WA9902004541
3- Hardware Revision : C4
4- Manufacture Date : 01/21/1999
5- MAC Address : 00 C0 B7 72 05 D2
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

PDU 3:

 1- Model Number : AP9210I
2- Serial Number : WA9927001955
3- Hardware Revision : B2
4- Manufacture Date : 06/28/1999
5- MAC Address : 00 C0 B7 72 0C 09
6- Firmware Revision : v1.1.2
7- Outlet State (Hex) : FF

PDU4:

 1- Model Number : AP9210I
2- Serial Number : WA9922008017
3- Hardware Revision : B2
4- Manufacture Date : 05/26/1999
5- MAC Address : 00 C0 B7 72 0A 04
6- Firmware Revision : v1.1.1
7- Outlet State (Hex) : FF

Thank you and advance for sharing the recovery passwords for my devices.

regards,

Martin Meuwese

[BillP]

This reply was originally posted by Bill on APC forums on 7/29/2016

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Hi,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Enter the new password, then log in again but use lower case apc for both user name and password

Serial Number : WA9902004547 12799=^IBC;>

Serial Number : WA9902004541 127997^IBC;>

Serial Number : WA9927001955 124=:;^IBC=C

Serial Number : WA9922008017 12;46=^IBC=>

[hanadul_apc]

This was originally posted on APC forums on 12/4/2016

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Hi,

I have exact same problem  and I couldn't find serial # on the box.

Please inform how to find serial #.

Thanks in advance.

[zombielinux_apc]

This was originally posted on APC forums on 5/21/2017

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I too have a 9210 in need of a password reset. 

1- Model Number : AP9210␊␍

2- Serial Number : WA9912010499␊␍

3- Hardware Revision : C4␊␍

4- Manufacture Date : 03/08/1999␊␍

5- MAC Address : 00 C0 B7 92 4B 52␊␍

6- Firmware Revision : v1.1.1␊␍

[BillP]

This reply was originally posted by Bill on APC forums on 5/22/2017

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Hi, 

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password (any letters are capitalized) 1338>?^IBC<>

3 - you will then have to log in again but use lower case apc for both user name and password

[pozar_apc]

This was originally posted on APC forums on 9/20/2017

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Ok.  I got one that needs to be reset ...  Here is the detail...

 1- Model Number          : AP9210
 2- Serial Number         : WA9940005442
 3- Hardware Revision     : C4
 4- Manufacture Date      : 09/29/1999
 5- MAC Address           : 00 C0 B7 92 73 71
 6- Firmware Revision     : v1.1.2

[BillP]

This reply was originally posted by Bill on APC forums on 9/20/2017

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Use lower case apc for user name in either hyper-terminal or telnet

Use the following for password (any letters are capitalized)

128898^IBC?<

You will then have to log in again but use lower case apc for both user name and password

[nickstoughton_apc]

This was originally posted on APC forums on 10/4/2017

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Sorry ... this seems to be a long-running question! Another AP9210 in need of a password reset.

Serial Number WA9930009092

MAC Address  00 C0 B7 92 65 06

Thanks

Nick

[BillP]

This reply was originally posted by Bill on APC forums on 10/4/2017

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Hi,

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password (any letters are capitalized) 12<4>8^IBC><

3 - you will then have to log in again but use lower case apc for both user name and password

[DennisD_apc]

This was originally posted on APC forums on 11/5/2017

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Hello Bill,

I don't see anywhere on my AP9210 the serial #.

But I do have a MAC address: 00:c0:b7:92:35:b4

Let me know if it is possible to generate the reset password.

Thank you in advance for your help! 

[BillP]

This reply was originally posted by Bill on APC forums on 11/6/2017

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Hi,

Sorry for the inconvenience but to create the password we need the serial number. The serial number is on the Bar Code sticker on the unit.

[babajun_apc]

This was originally posted on APC forums on 1/28/2018

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Could you provide PW for

 Model Number          : AP9210I
 Serial Number         : WA*****
 Hardware Revision     : C4
 Manufacture Date      : 11/**/****
 MAC Address           : 0* ** ** **....
 Firmware Revision     : v1.1.2

Thank you!

****************************

Edit: Logon as "foo" - "start factory test" - "end factory test"  -> all settings default

[BillP]

This reply was originally posted by Bill on APC forums on 1/29/2018

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Hi,

To create the password I need the serial number of the unit. You will find the serial number on the bar code stick on the back of the unit.

Example

[datajerk_apc]

This was originally posted on APC forums on 4/9/2018

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Hi.  Same problem here:

AP9210

WA9907012436

Thanks.

[datajerk_apc]

This was originally posted on APC forums on 4/9/2018

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Nevermind.  I was able to use the information here to reverse engineer the password algorithm.

In my case:

WA9907012436
13588<^IBC;C

[rvanpatten_apc]

This was originally posted on APC forums on 9/4/2018

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Hopefully you are still able to give out password resets. I just purcased an AP9210 to try. I do not know the password and have tried the defaults. I hope you can help. 

sn.         WA9911013705

mac      00 C0 B7 92 49 CC

[BillP]

This reply was originally posted by Bill on APC forums on 9/5/2018

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Hi,

1 - use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - use the following for password 136;5;^IBC<= (any letters are capitalized) 

3 - you will then have to log in again but use lower case apc for both user name and password

[hanadul_apc]

This was originally posted on APC forums on 9/23/2018

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My PDU information is as below.

Please inform passwords.

Thanks in advance.

PDU1  

Model: APC9210

Serial: WA9925003667

MAC: 00 C0 B7 92 5D 34

Firmware: V1.1.2

==============

PDU2

Model: APC9210

Serial: WA9928000702

MAC: 00 C0 B7 92 61 DE

Firmware: V1.1.2

[hanadul_apc]

This was originally posted on APC forums on 9/28/2018

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I hope you are still able to give out password for reset.

Would you inform password for my serial numbers?

Thanks.

[BillP]

This reply was originally posted by Bill on APC forums on 9/28/2018

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Hi 

WA9925003667 password is  126:;=^IBC=A

WA9928000702 password is 123;58^IBC=D

Please note that these units are no longer supported and should be used at your own discretion. 

[tjsaotome65_apc_apc]

This was originally posted on APC forums on 12/1/2018

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Hello,

I have about 4 older APC9210 master switch still in use.

We have newer models, but these 4 are still in service.

Is there any way to reset all of them to factory default condition so that I can assign new IP addresses and control the power outlets?

We are moving the servers from one location to another.

The password has been lost and cannot be recovered because the previous administrator has moved on.

Thank you for your assistance.

Taiji

[hanadul_apc]

This was originally posted on APC forums on 12/1/2018

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When you lost APC PDU password, you need

Windows OS

USB to Serial adapter (some adapter cable software does not support your OS so, make sure it is support your OS)

Serial connection program (such as Putty or SecureCRT)

Use 3 of above and make sure you can communicate through serial.

If you want to make your own serial cable, below is the pin out.

Custom Serial Cable Pinout  :  M1-F3   M2-F2   M9-F5 (M=Male, F=Female)

1st Option (Serial Console only)

Connect APC through serial cable

Login as   Username: foo     Password: TENmanUFactOryPOWER

"start factory test" - "end factory test"  ->  all setting are default now   -> reboot/power cycle APC PDU

Now  default user name and password are      Username:    apc        Password:    apc

Basic Setting : 

Network - Disable BootP - Assign IP   /   Save

Set Username & Pass  /  Put Current pass   /   Save

Set HTTP enable   /   Save

OR

2nd Option (Serial Console only)

1. Go to https://forums.apc.com

2. Login  or create account (free)

3. Go to https://forums.apc.com/spaces/6/racks-rack-accessories-cooling/forums/general/11482/masterswitch-ap9...

4. Go to last page and click reply button and  Request backdoor password.with your APC PDU serial#

5. APC support may not response because it is too old to support (I sent 3 emails and received backdoor password after 2 weeks later with no more support letter)

3rd Option

(Serial Console only)

1. Connect console (use putty and custom serial console cable)

2. Username:  apc      Password:   TENmanUFactOryPOWER

3. Select 11    /   HEX code: 0128   /   press space bar and looking

4. find password  (I failed but I got Serial# with this).

[tjsaotome65_apc_apc]

This was originally posted on APC forums on 12/3/2018

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Hi Young,

I was able to use my Lantronix SpiderDuo IP KVM with the null modem serial cable to access the PDU.

I used the option 1 to get to the menu successfully.

I ran the factory test, and end the test, and rebooted.

Unfortunately, I cannot get the unit to respond.

The Status LED is blinking continously.  I assume it is waiting for some type of command or connection.

The serial RS-232 setting I found somewhere on the Internet was 19200 baud, 8-bit data, 1-stop, No flow control, no parity.

I tried several different combination of the baud rate, but the unit does not respond.

Do you know the default settings of the unit?  IP or the serial settings?

[hanadul_apc]

This was originally posted on APC forums on 12/3/2018

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I think default speed 9600 bps and others are same (8/1/no/no).

Try to set lower speed from 9600 such as 2400 and 1200.

Above instruction is my personal one, not official.

Frankly, I'm not an expert of APC PDU, I just summarized my solution for myself and not sure if above options didn't work.

I think it is best to ask APC support for back door password if it didn't work.

Thanks.

[tigershadowclaw_apc]

This was originally posted on APC forums on 12/23/2018

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Hello Bill, would it still be possible to get reset passwords? (Homelab environment)

S/N: WA9846014359

[HDR22_apc]

This was originally posted on APC forums on 1/3/2019

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I also need help with this!  My S/N is: WA9945500763

[BillP]

This reply was originally posted by Bill on APC forums on 1/3/2019

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Hi Christopher,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password 1377:?^IBB?B (any letters are capitalized)

You will then have to log in again but use lower case apc for both user name and password

Please note that these units are no longer supported and we recommend taking out of service. 

[BillP]

This reply was originally posted by Bill on APC forums on 1/3/2019

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Hi Hank,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password 623;;9^IBC?A (any letters are capitalized)

You will then have to log in again but use lower case apc for both user name and password

Please note that these units are no longer supported and we recommend taking out of service. 

[tjsaotome65_apc_apc]

This was originally posted on APC forums on 1/9/2019

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Hello again,

I was able to connect to my AP9210 via serial connection with 19200 baud, 8 data bits, 1 stop bit, no parity, on flow control.

I found the way to get to the factory menu by using the following:

username: foo
password: TENmanUFactOryPOWER

From the factory setting menu, I ran the Begin Factory Test and End Factory Test, to reset the IP address of the unit.

Once I reset the IP address, then use the regular default user apc, password of apc to access the regular menu.

I changed the username and password from the default, set the HTTP or TELNET access, then I am good to go.

Thank you for your help.

Taiji

[BillP]

This reply was originally posted by Jeff on APC forums on 2/5/2019

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request backdoor password for APC PDU AP9210 serial WA9821053652

If I reset the ap9210 to factory defaults is that what the backdoor password is used for?

[BillP]

This reply was originally posted by Bill on APC forums on 2/6/2019

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Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password 176::8^IBB== (any letters are capitalized)

You will then have to log in again but use lower case apc for both user name and password

Please note that these units are no longer supported and we recommend taking out of service. 

[Tech55_apc]

This was originally posted on APC forums on 7/22/2019

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where did you find the password at?

[mlaverick_apc]

This was originally posted on APC forums on 10/31/2019

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On 2/6/2019 10:57 AM, Bill said:

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password 176::8^IBB== (any letters are capitalized)

You will then have to log in again but use lower case apc for both user name and password

Please note that these units are no longer supported and we recommend taking out of service. 

Hi, I have one of these in my home lab. And I'm in the same boot. If I provide the serial number and mac address - can I still get a passwor reset?

Best Wishes

Michelle 

[B-DoubleE_apc]

This was originally posted on APC forums on 11/4/2019

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Hi Michelle,

Definitely, all you need to do is provide the serial number of the network card (and not the masterswitch), and we can provide you with the backdoor password.