MGE Galaxy 300 UPS - Won't go into Static Bypass

[Tafadzwa]

Hello

I have an APC MGE Galaxy 300 30kVA UPS that is refusing to go into Static Bypass.

The UPS has No Alarms and all measurements are ok however when I press the Off '0" Button for 3 Seconds, it says Processing and then says "Command time has run out". The same messages shows when I try to put it into Bypass using the Control Option via the Display.

Can anyone advise what could be causing this and how to resolve this issue?

Thank you in advance!

[Manoharan]

Hi,

We have seen this issue If the UPS firmware version previous to 04.09.07.79 .INV cannot be turned off when User presses the OFF button for 3 seconds on the front panel occasionally, “Command time has run out!” will be displayed in HMI.

Please check the  current FW version and upgrade with the latest FW