Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
I have an APC MGE Galaxy 300 30kVA UPS that is refusing to go into Static Bypass.
The UPS has No Alarms and all measurements are ok however when I press the Off '0" Button for 3 Seconds, it says Processing and then says "Command time has run out". The same messages shows when I try to put it into Bypass using the Control Option via the Display.
Can anyone advise what could be causing this and how to resolve this issue?
We have seen this issue If the UPS firmware version previous to 04.09.07.79 .INV cannot be turned off when User presses the OFF button for 3 seconds on the front panel occasionally, “Command time has run out!” will be displayed in HMI.
Please check the current FW version and upgrade with the latest FW