Load Shutdown

[Anonymous user]

We have a 2 Symmentra 40K, a few days ago we had a quickly power outage and both UPS disconnect the load and didnt come up until we put to bypass manualy and then to online.

Thats the events

0100A11E IM    A TIM running                             16/08/25 20:36:41 922
0100D11E IM    D TIM running                             16/08/25 20:36:41 922
0A00A07E USER  A UPS transferred to inverter             16/08/25 15:20:22 980
0900A05E IM    A IM oper. mode: Shift to ON LINE         16/08/25 15:20:22 976
0100D13E IM    D TIM has SSW on                          16/08/25 15:20:22 976
0100A12E IM    A TIM has Inverter on                     16/08/25 15:20:22 976
0203D24E PM 03 D Output RMS voltage fail                 16/08/25 15:19:59 134
0203D23E PM 03 D Inverter RMS voltage fail               16/08/25 15:19:59 134
0500A32E SSW   A Backfeed Contactor closed               16/08/25 15:19:59 078
0205D24E PM 05 D Output RMS voltage fail                 16/08/25 15:19:58 982
0205D23E PM 05 D Inverter RMS voltage fail               16/08/25 15:19:58 982
0100D04E IM    D Output voltage error                    16/08/25 15:19:58 947
0204D24E PM 04 D Output RMS voltage fail                 16/08/25 15:19:58 938
0204D23E PM 04 D Inverter RMS voltage fail               16/08/25 15:19:58 938
0600D06F EXSG  D Operate Q002 ok                         16/08/25 15:19:58 865
0A00A06E USER  A UPS transferred to bypass               16/08/25 15:19:58 783
0900A08E IM    A IM oper. mode: Shift to REQUEST. BYPASS 16/08/25 15:19:58 779
0100A13E IM    A TIM has SSW on                          16/08/25 15:19:58 779
0205A07E PM 05 A CHG oper. mode: Shift to HIGH           16/08/25 15:13:51 741
0204A07E PM 04 A CHG oper. mode: Shift to HIGH           16/08/25 15:13:51 251
0203A07E PM 03 A CHG oper. mode: Shift to HIGH           16/08/25 15:13:50 758
0205A04E PM 05 A PFC oper. mode: Shift to MAINS          16/08/25 15:13:35 443
0204A04E PM 04 A PFC oper. mode: Shift to MAINS          16/08/25 15:13:34 974
0203A04E PM 03 A PFC oper. mode: Shift to MAINS          16/08/25 15:13:34 509
0100D57E IM    D Inverter sync. error                    16/08/25 15:13:30 652
0205D20E PM 05 D Mains synch fail                        16/08/25 15:13:28 786
0204D20E PM 04 D Mains synch fail                        16/08/25 15:13:28 747
0203D20E PM 03 D Mains synch fail                        16/08/25 15:13:28 707
0205D16E PM 05 D Mains RMS voltage fail                  16/08/25 15:13:27 708
0204D16E PM 04 D Mains RMS voltage fail                  16/08/25 15:13:27 669
0100D02E IM    D Bypass voltage error                    16/08/25 15:13:27 645
0203D16E PM 03 D Mains RMS voltage fail                  16/08/25 15:13:27 630
0100D01E IM    D Mains voltage error                     16/08/25 15:13:27 552
0100D06E IM    D PLL disabled due to bypass RMS error    16/08/25 15:13:27 528
0205A20E PM 05 A Mains synch fail                        16/08/25 15:13:27 285
0203A24E PM 03 A Output RMS voltage fail                 16/08/25 15:13:27 204
0203A23E PM 03 A Inverter RMS voltage fail               16/08/25 15:13:27 204
0203A20E PM 03 A Mains synch fail                        16/08/25 15:13:27 200
0600A06F EXSG  A Operate Q002 ok                         16/08/25 15:13:27 174
0900A02E IM    A IM oper. mode: Shift to LOAD DISCONNECT 16/08/25 15:13:27 153
0100D13E IM    D TIM has SSW on                          16/08/25 15:13:27 153
0500D32E SSW   D Backfeed Contactor closed               16/08/25 15:13:27 149
0205A05E PM 05 A CHG oper. mode: Shift to OFF            16/08/25 15:13:27 060
0205A03E PM 05 A PFC oper. mode: Shift to BATTERY        16/08/25 15:13:27 060
0205A24E PM 05 A Output RMS voltage fail                 16/08/25 15:13:27 056
0205A23E PM 05 A Inverter RMS voltage fail               16/08/25 15:13:27 056
0205A16E PM 05 A Mains RMS voltage fail                  16/08/25 15:13:27 051
0204A05E PM 04 A CHG oper. mode: Shift to OFF            16/08/25 15:13:27 017
0204A03E PM 04 A PFC oper. mode: Shift to BATTERY        16/08/25 15:13:27 017
0204A24E PM 04 A Output RMS voltage fail                 16/08/25 15:13:27 013
0204A23E PM 04 A Inverter RMS voltage fail               16/08/25 15:13:27 013
0100A06E IM    A PLL disabled due to bypass RMS error    16/08/25 15:13:27 013
0204A20E PM 04 A Mains synch fail                        16/08/25 15:13:27 009
0204A16E PM 04 A Mains RMS voltage fail                  16/08/25 15:13:27 009
0203A05E PM 03 A CHG oper. mode: Shift to OFF            16/08/25 15:13:26 977
0203A03E PM 03 A PFC oper. mode: Shift to BATTERY        16/08/25 15:13:26 977
0203A16E PM 03 A Mains RMS voltage fail                  16/08/25 15:13:26 968
0100A01E IM    A Mains voltage error                     16/08/25 15:13:26 951
0900A07E IM    A IM oper. mode: Shift to TEMP BYPASS     16/08/25 15:13:26 930
0100A13E IM    A TIM has SSW on                          16/08/25 15:13:26 930
0100D12E IM    D TIM has Inverter on                     16/08/25 15:13:26 930
0100A04E IM    A Output voltage error                    16/08/25 15:13:26 930

0100A02E IM    A Bypass voltage error                    16/08/25 15:13:26 831
0100A57E IM    A Inverter sync. error                    16/08/25 15:13:26 808
0100D02E IM    D Bypass voltage error                    16/08/25 15:13:26 808
0100A02E IM    A Bypass voltage error                    16/08/25 15:13:26 794