Issue When First Setup For APC Smart-UPS Ultra (SRTL5KRM2UT)

[DenisLe]

Hi, I have a new APC Smart-UPS Ultra. The first time I turned it on and set it up, it showed an issue like the image below. After I pressed Ok, the alarm still rang and the issue was still there.

I can only switch between that screen and the first configuration screen.

Does anyone have a solution to this problem?

Thank you very much

[KarimEissa · Accepted solution]

Hello,

The warning represents All battery modules are disconnected, verify the battery voltages measurement are acceptable ,check the thumbscrews of all installed battery modules and power cycle the unit, as we usually disconnect the batteries while the unit inside the package to avoid battery voltage depletion during transportation and it needs to be connected before starting up the unit

Regards,

Karim

[DenisLe]

Hello,

I have checked as you said and all the battery modules have been installed correctly, I also turn the e BATTERY ON/OFF switch on but the UPS still displays the same error.

Are there any precautions I should take before installing the battery in the UPS?

Do you have any instructional videos for installing this product?

Regards,

Denis