How do I reset SYBT5 battery module, so Symmetra LX reads correct information?

[BillP]

This question was originally posted by Troy on APC forums on 9/26/2016

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I need to reset the SYBT5 battery module so the data is read correctly by the Symmetra LX.
I can't find the option to do this.

[BillP · Accepted solution]

This reply was originally posted by Haseeb on APC forums on 9/26/2016

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Hello

Please can you clarify what you mean by reset SYBT5 battery module.  Is it a specific battery unit that is causing problems?

Can you please provide your UPS configuration, i.e..

1) How many battery modules do you have in the UPS?

2) Please provide the battery serial numbers.

2) How many power modules do you have in the UPS?

3) What is the UPS loading percentage?

Kind Regards

Haseeb