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Posted: 2021-06-25 08:47 AM
Does anyone else have issues with the Schneider Galaxy VS Power Interruption Generator. Our UPS (PIG?) generates power interruptions and does not protect us from any interruptions.
Posted: 2021-07-16 10:47 AM
Hello Rich1,
I work on tech support and just saw your comment. It definitely sounds like there is something going wrong with your Galaxy VS UPS. The unit is supposed to provide a seamless transition to battery backup power when there is a loss or bad utility power. When you have a chance could you call my team at 800-800-4272? We can run through the menus with you and check on the health of the unit. If needed we can work to get a technician out to your site as well.
Thanks
Cory
Posted: 2021-07-16 12:20 PM
Cory,
Posted: 2021-07-16 12:29 PM
Hello Rich1,
Any UPS is certainly designed to provide power during interruptions and I understand your frustrations. I do know that in order for this UPS to work there needs to be proper neutral and ground connections for the inverters to work properly. Obviously I do not know the circumstances surrounding your specific issues but if you could get me your UPS serial I could look into this further with engineering.
Thanks
Cory
Posted: 2021-07-19 07:25 AM
Cory,
Thanks so much for your willingness to help. It is greatly appreciated.
Info on MetOx system: Schneider Electric GVSUPS100KD unit with serial no. BD1936007446
Best Regards,
Rich
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