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Firmware SRT5KXLT UPS Network Management Card 3
APC UPS Data Center & Enterprise Solutions Forum
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There are a few methods to update UPS firmware, we have the different options and firmware files necessary in our public KB here: https://www.apc.com/us/en/faqs/FA164737/
You would just need to use the ID of the UPS (1020 in your case) to find the proper file.