Fault State. Battery soft start - Completely new UPS

[dave_08_apc]

Hi.

We've just recently purchased 2 SMX 3000HV UPS. They had all the test results OK from january 2023.

Firmware 08.1 ID: 1003

Yesterday I unpacked  one, it has nothing connected and charged at 100%.

The other was installed in a rack a few weeks ago, only at 8 or 9% load for now, but never goes above 99% charge. The display shows "Fault State. Battery soft start", Contact APC support".

I contacted the vendor, whom, in turn, said I should register both UPS and ask for support. I don't have network connection yet at that installation, so I can not use APC software to obtain additional information. 

Any idea of what might be causing this?

Thanks and regards.

Dave

[dave_08_apc · Accepted solution]

Defective item. APC will replace this UPS.