APC UPS Data Center & Enterprise Solutions Forum
Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.
Posted: Wednesday
Hi.
We've just recently purchased 2 SMX 3000HV UPS. They had all the test results OK from january 2023.
Firmware 08.1 ID: 1003
Yesterday I unpacked one, it has nothing connected and charged at 100%.
The other was installed in a rack a few weeks ago, only at 8 or 9% load for now, but never goes above 99% charge. The display shows "Fault State. Battery soft start", Contact APC support".
I contacted the vendor, whom, in turn, said I should register both UPS and ask for support. I don't have network connection yet at that installation, so I can not use APC software to obtain additional information.
Any idea of what might be causing this?
Thanks and regards.
Dave
Posted: Thursday
Defective item. APC will replace this UPS.
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