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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:05 PM
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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:05 PM
Receiving a message that the UPS is in a fault state: Batt soft start. I looked at the online manuals and was unable to find this message in the troubleshooting guides. Where do I go from here? Model #SMX2200RMHV2U
The UPS has been sitting on the shelf with the battery removed for a little over a year. I plugged in the UPS about 20 hours ago to charge. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. All LEDs are in a normal state.
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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:05 PM
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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:05 PM
Thank you for the insight. I am looking into purchasing a new battery pack now.
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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:05 PM
Hi,
The battery should be replaced. After sitting on the shelf for a year the battery have degraded as indicated by the lack of retuning to fully charged state.
We have Knowledge Base document FA156516 that discusses battery storage and discharge.
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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:05 PM
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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:05 PM
Thank you for the insight. I am looking into purchasing a new battery pack now.
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Posted: 2024-03-26 11:00 AM
hello same questions i replaced battery but its same problem reading battery soft start what can i do
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