FJX3000RMHV2UNC UPS: A battery bus soft start fault exists. Need some desperate help.

[Anonymous user]

Hi APC and fellow APC UPS users.  Need some desperate help.

Just installed a standby unit (fujitsu Siemens branded APC) that was sitting around for a new environment and upon switching it on I get the following error:

"UPS: A battery bus soft start fault exists."

I have upgraded Network Monitoring 2 card to latest firmware but still getting the error.  

I have tried self test on the UPS - but says "refused" via web GUI and front panel.  If I was to remove the mains power, the UPS switches off straight away- even though the battery is showing 100% charged and 1hr+ available battery time.

The UPS comes with a 3 year warranty- but i think i may have passed that period (need to dig out receipt from emails).  

Where do I stand as its probably had less than few days of usage for something that cost me £1200+ GBP.

[voidstar_apc · Accepted solution]

If those batteries are three years old, then they're dead. Anything over 6 months is pushing it.