Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Error registering with the Network Management Card(s)

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Error registering with the Network Management Card(s)
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
marcelovvm_apc
Crewman marcelovvm_apc
Crewman

Posted: ‎2021-07-08 11:18 PM

0 Likes
8
6078
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

Error registering with the Network Management Card(s)

This was originally posted on APC forums on 2/28/2019


Hi all,

     I am trying to configure PowerChute Network Shutdown in vMA and at the moment of authentication (PowerChute Setup Wizard) together with controller cards (two to 9630 installed on two SUA3000RM2U) gives authentication error.

     I have already tried using HTTP authentication (port 80) or HTTPS (port 443), including by checking or unchecking Accept Untrusted SSL Certificates. I can not authenticate PCNS on the controllers. Checking the error log on vMA, whenever I try to authenticate during setup, it gives the following error: ERROR pool-2-thread-38 com.apcc.m11.components.StdPowerSource.NMCCOmms - java.lang.SecurityExcepetion: Control be could not be authenticated.

     In the PCNS wizard screen the error is: Security information for https://192.168.1.113:443 is incorrect. Please check that the PowerChute User Name and Authentication Phrase match the Network Management Card.

     The java version is 1.8.0_91 64 bit.

Live long and prosper,
Marcelo Magalhães
Rio de Janeiro - RJ

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6071
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This reply was originally posted by Bill on APC forums on 4/8/2019


Hi,

Very strange. What was in between the Windows system and the NMC? Was there a switch, HUB, or router? When the NMC has a IP address registered as a PCNS client it will send a UDP packet every 25 seconds. 

See Answer In Context

Reply
Share
Replies 8
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6071
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This reply was originally posted by Bill on APC forums on 2/28/2019


Hi,

The error indicates either the user name or authentication phrases do not match. I suggested resetting the network card and PCNS to the default settings.

Log into the NMC and go to Control, network, Reset/Reboot. Select reset all except IP and click apply. Then select reboot management interface and click apply. That will reset the NMC to the user apc and the authentication phrase to admin user phrase. 

Once that has completed you will need set the user name and authentication phrase used by PCNS to match. You can reset PCNS by logging into PCNS and selec PowerChute Setup.  PCNS will then communicate with the NMC using apc as the user and admin user phrase as the authentication phrase over port 80. 

Once comm has been established if you would like to change the port, user name, or authentication phrase you can do that being sure to change both the NMC and PCNS.

Reply
Share
marcelovvm_apc
Crewman marcelovvm_apc
Crewman

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6071
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This was originally posted on APC forums on 3/11/2019


Hi Bill,

    I followed your instructions "to the letter". And...nothing... the same error (see log below). The user now is apc and password apc too as default. I did not change anything.

Time IP address Description
13:30:17 192.168.1.113 Security information for http://192.168.1.113:80 is incorrect. Please check that the PowerChute User Name and Authentication Phrase match the Network Management Card.
13:30:17 192.168.1.114 Security information for http://192.168.1.114:80 is incorrect. Please check that the PowerChute User Name and Authentication Phrase match the Network Management Card.
13:30:17 192.168.1.114 Checking connection to http://192.168.1.114:80
13:30:17 192.168.1.113 Checking connection to http://192.168.1.113:80
Reply
Share
marcelovvm_apc
Crewman marcelovvm_apc
Crewman

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6071
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This was originally posted on APC forums on 3/22/2019


HI,

     I still can not connect to the PCNS on the UPS controller boards. Below are two screens: the error in the configuration wizard and the error in the PCNS log.

Error in config wizard:

Error in config wizard

Error in log (inside PCNS)

 

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6071
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This reply was originally posted by Bill on APC forums on 3/25/2019


Hi,

This is a different error than previous. Please attach copies of the NMCs config.ini files, the error.log and pcnsconfig.ini file from the PCNS VM, and a copy of /etc/sysconfig/network-scripts/ifcfg-ens32 from the PCNS VM. 

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6071
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This reply was originally posted by Bill on APC forums on 3/28/2019


Hi,

The network settings look okay. It appears that PCNS is not receiving the UDP packets from the NMCs. Please stop the PCNS server and run the attached perl script. The script will monitor UDP traffic on port 3052 and log the traffic. 

To stop the service the command is service PowerChute stop. To run the Perl script the command is perl  example perl /opt/APC/PowerChute/pcns_udp.pl 

Let the script run for 2 or 3 minutes to capture the traffic then stop it. Press Crtl c to stop. The captured data will be saved in a file named udp.log

I have zipped the Perl script to attach to this post. 

Attach the udp.log file and I will review. 

Attachments
pcns_udp.7z
Reply
Share
marcelovvm_apc
Crewman marcelovvm_apc
Crewman

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6071
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This was originally posted on APC forums on 4/4/2019


Bill I run the script appears the message: Awaiting UDP messages on port 3052, but the udp.log file is always empty ?! Apparently the NMCs cards are not sending anything! How can I force the sending of a UPD packet? Or check in the NMCs settings if it is even sending UDP packet?

Live long and prosper,

Marcelo Magalhães

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6071
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This reply was originally posted by Bill on APC forums on 4/4/2019


Hi,

As long is there is a single IP address registered with the NMCs they will send the data. The NMC config.ini files you provided earlier show that the PCNS client is registered. The lack of info captured indicates that UDP packets are being blocked. 

You can also check for UDP packets by running Wireshark on a Windows system. As long as the systems is configured for the same network segment and has the same subnet mask it will see the packets. 

Here's an example of wireshark capture

1065 2019-02-27 12:04:22.091954 192.168.50.3 192.168.50.255 UDP 82 1072 → 1947 Len=40

The packet came from 192.168.50.3 and was sent to 192.168.50.255 

Since it went to address .255 all addresses in 192.168.50. segment will receive the packet. 

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 11:18 PM

0 Likes
0
6072
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-08 11:18 PM

This reply was originally posted by Bill on APC forums on 4/8/2019


Hi,

Very strange. What was in between the Windows system and the NMC? Was there a switch, HUB, or router? When the NMC has a IP address registered as a PCNS client it will send a UDP packet every 25 seconds. 

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc