Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
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Posted: 2025-02-1305:58 AM
Email Could not resolve error
Periodically in the NMC logs I get the message
Email: Could not resolve 'smtp.host'
SMTP works fine as I am getting alerts from the UPS's. DNS is configured correctly. NMC is a AP9630 updated to the latest firmware 7.1.2. I have seen this message for quite sometime now in the logs and seems to happen at all times of the day, but not everyday.
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Posted: 2025-02-1407:28 AM
Update the NMC to the latest firmware version of 7.1.8 and report back the results.
Login to the NMC and manually initiate a Test Mail and report back the results. Please call out if there is more than one email SMTP address that is failing vs all.
What is the SMTP Server?!? What is the email alias that’s failing?!?
Set up a throw away gmail account using the less secure password option. Report back the results of the email test.
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