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Easy UPS E3SUPS10KHB Alarma "Cabl paralelo incorrecto"

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hernan.gesueli
Crewman hernan.gesueli
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Posted: ‎2024-03-23 08:03 AM

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Posted: ‎2024-03-23 08:03 AM

Easy UPS E3SUPS10KHB Alarma "Cabl paralelo incorrecto"

Buenos días.

Tengo una Easy UPS s 3:3 de 10 kVA con baterías internas.

El equipo se puso en marcha hace más de un mes, y esta semana aparece en alarma con el mensaje "Cabl paralelo incorrecto". El equipo es SINGLE sin paralelo, no forma parte de una instalación en paralelo y no tiene cables conectados en el puerto del paralelo. En el Event Log no aparece el evento con la fecha y hora de activación de la alarma. No puedo acceder al árbol de menú "System Mode" para visualizar la configuración, la cuál no fue modificada de como viene por Default de fábrica (viene en "SINGLE") y tampoco acceder para modificar la configuación.

¿Cómo se puede eliminar la alarma y verificar que la configuración de "System Mode" esté en "Single"?

 

hernangesueli_0-1711206149222.png

hernangesueli_1-1711206166831.png

 

Muchas gracias!!!

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hernan.gesueli
Crewman hernan.gesueli
Crewman

Posted: ‎2024-04-05 04:56 AM

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Posted: ‎2024-04-05 04:56 AM

Buenos días.

 

La semana pasada nos copartieron un software denominado Tuner para Easy UPS, con el mismo pudimos conectarnos localmente con el cable de consolta, bajar un Log de información llamado Report e ingresar al parámetro "System Mode" de la UPS, modificando el mismo de "Paralelo" a "Single". El tema fue resuelto con soporte de Schneider Argentina.

 

Muchas gracias.

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Teken
Janeway Teken
Janeway

Posted: ‎2024-04-04 07:33 AM

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Posted: ‎2024-04-04 07:33 AM

What happens when you enter the settings password?!? Assuming it hasn’t been changed it’s: 3526

 

Given this unit is still under APC warranty and support you should contact them directly to help resolve this issue. There are options greyed out that you can not change or modify without APC providing the restricted code.

 

Please do let us know if the access code I provided helps resolves your problem. Or if you needed APC support to solve the same and what the solution was.

 

If my feedback resolved your problem insure you mark this as solved. 👍

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hernan.gesueli
Crewman hernan.gesueli
Crewman

Posted: ‎2024-04-05 04:56 AM

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Posted: ‎2024-04-05 04:56 AM

Buenos días.

 

La semana pasada nos copartieron un software denominado Tuner para Easy UPS, con el mismo pudimos conectarnos localmente con el cable de consolta, bajar un Log de información llamado Report e ingresar al parámetro "System Mode" de la UPS, modificando el mismo de "Paralelo" a "Single". El tema fue resuelto con soporte de Schneider Argentina.

 

Muchas gracias.

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