Discharge Battery Alarm , what should I do ?

[Anonymous user]

We are using Smart-UPS 3000 RM with 9630 Management card.    I got the following message.  I tried to replace with a new battery and cold reboot the UPS , but still get the message of  "the battery power is too low to support the load" and  "Discharged Battery" Alarm

What can I do ?

[BillP]

My first thought is to check the following settings:

• Verify the UPS runtime under the UPS->status or overview menu (is the value normal?)
• Check under UPS->Shutdown and let me know what the low battery duration value is set to. (did you recently change this)

Then:

• How old are the batteries?

Let's start there. This may be just a setting configuration issue or if the batteries are lower, you may just have low runtime available now.

Alternatively, I can read this information from the event.txt, data.txt and config.ini files if you want to provide those. (Instructions here -> How can I download Event, Data, Configuration, and Debug files from my Network Management Card? | FA...)

[Anonymous user]

Hi Angela,

Thanks for your assistance.  

Status of the UPS is as below:

Last Battery Transfer:	Due to software command or UPS's test control
Internal Temperature:	24.7°C
Runtime Remaining:	3min
Power
Input Voltage:	117.3 VAC
Output Voltage:	117.3 VAC
Frequency:	60.0 Hz
Load
Load Power:	9.1 %Watts
Apparent Load Power:	9.1 %VA
Load Current:	2.3 Amps
Battery
Capacity:	100.0 %
Battery Voltage:	55.08 VDC
External Batteries:	0

Low Battery Duration:        2 mins (never be changed, by default)

How old are the batteries:  New battery , Just changed it at last month.

The event.txt, data.txt, config.ini are compressed to a zip file at below link

http://speedy.sh/7BDbt/10.10.74.182.zip

[BillP · Accepted solution]

Ok, it is likely that the UPS needs to be calibrated. See how your runtime reported is 3 minutes - and you have a very low load? This likely did not update properly after you replaced the batteries a month ago.

Essentially, you should attempt a runtime calibration which you can issue via the Network Management Card under UPS->Diagnostics. If this does not work properly, let me know. We'll need to attempt a few other steps and for those other steps, then I need to know the exact SKU of the UPS from the rear of it on the white sticker please.

Lastly, as more of a supplement, there is more explanation here (Why are the battery charge LEDs flashing on a Smart-UPS? | FAQs | Schneider Electric US). We may try the other steps outlined here but we may do one that is not mentioned there.