DLA1500 with new & charged battery shows no charge, won't run on battery

[Anonymous user]

My trusty DLA 1500 started beeping to replace the battery after a 3 year life of keeping my server happy. I went to the battery store and had it replaced. When I hook it back up, the battery charge lights just flash. When it runs it's test, my server gets a pop-up says battery too low. I took it back to battery store. They said they had to push the breaker button on the back in and it works fine for them and is charged. I bring it back and hook it up and same thing. The little reset/ breaker button in the back doesnt stick out for me. I push it in anyway. No change in result. The load indicator is only on one of five lights. I dont get a beeping sound, just battery charge lights flashing. Any ideas of what I should do/try next?

[Anonymous user]

I would let the unit try to charge for at least 24 hrs, without anything on it. Then try and plug everything back into it. It may also need calibration.

[Anonymous user]

Thank you for your response.

OK, I shut down my server and unplugged it and the other stuff rom the UPS. The battery bar quit blinking and shows full charge (all 5 lights solid). I can see why the battery company said it was fine when they checked it assuming they either had nothing or something minimal plugged in.

I will keep the load at zero (nothing plugged in) for 24 hours but I don't think that is the problem at this point.

What / how is calibration performed?

[BillP]

Hello Michael,

If you have a flashing battery bar graph I suggest that you take a look on this knowledge base article http://nam-en.apc.com/app/answers/detail/a_id/1497/kw/flashing%20bbg
Also, did you use APC batteries on your UPS?

[Anonymous user]

I followed the steps in Option 3 of the knowlege base article and it worked. Thanks!

Message was edited by: mhoffee

[BillP · Accepted solution]

That's good to hear Michael. Feel free to contact us should you have another problem or question with regards to our products.