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TSD
TSD
Cadet

Posted: ‎2025-04-25 08:26 AM

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Posted: ‎2025-04-25 08:26 AM

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Model SKU SMT1500RM2UC

Serial No. 3S2217X16251I have updated the firmware and power cycled the APC. I have 9 differant APC's doing this please help.

 

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Teken
Janeway Teken
Janeway

Posted: ‎2025-04-25 10:12 AM

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Posted: ‎2025-04-25 10:12 AM

Communication lost where?!? Power Chute, NMC, Smart Connect?!? 🤦‍♂️

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TSD
TSD
Cadet

Posted: ‎2025-04-25 10:54 AM

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Posted: ‎2025-04-25 10:54 AM

Smart Connect

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Teken
Janeway Teken
Janeway

Posted: ‎2025-04-28 01:34 AM

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Posted: ‎2025-04-28 01:34 AM

Follow the action items listed in this APC FAQ and report back the results:

 

https://www.apc.com/us/en/faqs/FA357414/

 

I also suggest you contact APC Technical Support to track this issue and follow up with the final outcome.

 

Questions Ask . . . 👍

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