Battery Pack Disconnection Issue

[BillP]

Hi All,

This is second time, I get battery pack disconnection alert from ups.

Please help to suggest that how to fix this issue

09/10/2017 14:20:39 Device UPS: Battery pack1 disconnected cleared. 0x01A1

09/10/2017 14:20:22 Device UPS: Battery pack 1 disconnected. 0x01A0

09/01/2017 11:10:57 Device UPS: Self-Test passed. 0x0105

09/01/2017 11:10:36 Device UPS: Self-Test started by automatic timer. 0x0137

08/18/2017 11:10:26 Device UPS: Self-Test passed. 0x0105

08/18/2017 11:10:05 Device UPS: Self-Test started by automatic timer. 0x0137

08/04/2017 11:09:55 Device UPS: Self-Test passed. 0x0105

08/04/2017 11:09:34 Device UPS: Self-Test started by automatic timer. 0x0137

07/22/2017 21:15:41 Device UPS: Battery pack1 disconnected cleared. 0x01A1

07/22/2017 21:15:24 Device UPS: Battery pack 1 disconnected. 0x01A0

07/21/2017 11:09:24 Device UPS: Self-Test passed. 0x0105

Thanks,

john

[BillP · Accepted solution]

Hi,

What is the model of the UPS and of the battery pack? 

[BillP]

Hi Bill,

UPS model: SRT3000XLI 

Battery pack model: SRT96BP

Thanks

John

[BillP]

Hi John - 

I would first try disconnecting and reconnecting the battery pack to ensure that there is a solid connection. If that does not resolve the issue, I would suggest upgrading the firmware on the UPS. When you perform the upgrade make sure the battery pack is physically connected. Firmware files and directions can be found here:

http://www.apc.com/id/en/faqs/index?page=content&id=FA164737