AP7951 not work :(

Anonymous user · ‎2021-06-28

Hello to all members

i have aprox 30 PDU model AP7951, are all in production and with operating server.

but have 2 of them with problems.

the first of all have a Comunication Lost and i try to reset from click and from software, but actualy the problem is high.

because i can't change anything 😞

the log of console show.

01/01/2000 00:00:00 System: Console user 'apc' logged in from serial
port.
01/01/2000 00:00:00 Metered Rack PDU: Internal power supply #1 fault.
01/01/2000 00:00:00 Metered Rack PDU: Communications established.
01/01/2000 00:00:00 Metered Rack PDU: Phase configuration change. Warning
threshold.
01/01/2000 00:00:00 Metered Rack PDU: Phase configuration change.
Overload threshold.
01/01/2000 00:00:00 Metered Rack PDU: Phase configuration change. Warning
threshold.
01/01/2000 00:00:00 System: Configuration change. System name.
01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Outlet
Link on outlet #24 (Outlet 24).

01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Reboot
Duration on outlet #24 (Outlet 24).
01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Outlet
Name on outlet #24 (Outlet 24).
01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Outlet
Link on outlet #23 (Outlet 23).
01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Reboot
Duration on outlet #23 (Outlet 23).
01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Outlet
Name on outlet #23 (Outlet 23).
01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Outlet
Link on outlet #22 (Outlet 22).
01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Reboot
Duration on outlet #22 (Outlet 22).
01/01/2000 00:00:00 Metered Rack PDU: Outlet configuration change. Device
name .
01/01/2000 00:00:00 System: Initializing data in the Syslog file.
01/01/2000 00:00:00 System: Configuration change. Syslog, re-mapped local
severity: 'None'.
01/01/2000 00:00:00 System: Configuration change. Syslog, re-mapped local
severity: 'Informational'.

on menu device manager -> Phase Monitor/Configuration -> i can't see any outlet

on menu device manager -> Power Supply Status -> FAILED

on menu System -> About System ->

have a posible recovery ??? or trash and buy a new one ???

Daniel Salamanca
Comvive

Message was edited by: dsalamanca

BillP · ‎2021-06-28

hello - with a power supply fault, you'll need to look into a replacement whether under warranty or out of warranty.

Metered/Switched Rack PDUs and Automatic Transfer Switches contain power supplies that are intended to monitor the current being passed through the PDU/ATS in addition to power supplies that control relays. When these power supplies or the communications bus they use fail, a message will be displayed in the event log or Web page, indicating which one has gone bad. Also, the message "Er" will be displayed on the front screen on some models.

what i'd suggest before you replace it is power cycling the PDU for about 10 seconds if you haven't already and you can try to reset the network management card to defaults but beyond that unfortunately, you'll need a replacement.

See Answer In Context

BillP · ‎2021-06-28

hello - with a power supply fault, you'll need to look into a replacement whether under warranty or out of warranty.

Metered/Switched Rack PDUs and Automatic Transfer Switches contain power supplies that are intended to monitor the current being passed through the PDU/ATS in addition to power supplies that control relays. When these power supplies or the communications bus they use fail, a message will be displayed in the event log or Web page, indicating which one has gone bad. Also, the message "Er" will be displayed on the front screen on some models.

what i'd suggest before you replace it is power cycling the PDU for about 10 seconds if you haven't already and you can try to reset the network management card to defaults but beyond that unfortunately, you'll need a replacement.