Battery Failure Inaccurate Count

[ethode_apc]

We have a Symmetra PX 80KW unit that we're refreshing batteries in.  I removed all battery cartridges and then refreshed 8 of the 32 cartridges with new batteries.

The display had been saying that there were 6 bad batteries, so I figured by putting just the new 8 catridges that I'd see "8 batts 0 bad" but it still showed 6 bad.  I cleared all logs but still no go.

I removed all battery cartridges but 1 and it said "1 batts 6 bad" so I think there's a reset for the bad batt count that I just don't know. Any help would be appreciated!

[BillP · Accepted solution]

Hi,

I asked our 3phase technical support team about this and they requested that you call in. They are available Monday - Friday 8 AM - 8 PM Eastern time or if you have a support contract they are available 7 x 27 365.