BR1500MS is not working on AC power

[Anonymous user]

Hello, i am reaching out of desperation!

i got BR1500MS and i moved to Europe...i bought it new and used it less than a month in USA and it was working great!

when i shipped the UPS, i followed the procedure and disconnected the battery! it took 2 months to get to the final destination!

When i plugged it in ( i got voltage converter 3000W 220 to 110) it turned on, but it works only in battery mode, wont switch to AC...

so basically its draining the battery..

if i turn it OFF and plug it IN..its getting charged (after few hours battery is full)

i tried every single trick found on the web, but no luck!

i got 2 more UPS units and they are working fine!

please someone?

[BillP]

Hi Ivo,

Can you please try to perform a braindead on the UPS. 

To do this, follow the below procedure;

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the ""On"" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

Regards,

Tom

[Anonymous user]

i have done this before, i did it again...

when i did the reset, i connected it to power sourche and it turned on...the battery flashed for few seconds and it stayed solid battery icon...

i turned it off and i know its charging now!

[BillP · Accepted solution]

Hi,

The UPS is designed to work with 

Nominal Input Voltage

120V

Input frequency

60 Hz +/- 3 Hz

Not only do you need to changed the voltage in you must also change the frequency or the UPS will run on battery. 

[Anonymous user]

yeah, i guess i tried everything else but this...and i think this will be it!

i got 2 more units and APC smx1500 and Eaton...and they work great...i guess the are not so sensitive about the frequency as the BR1500

Thanks a lot for the reply, i think that solves the problem!