Apc.com question

[BillP]

First I want to say how sorry is the reading. I know a lot of people don't like heavy reading at times. But in case people ask me questions it's all there. Haven't been hear since 2011

when I try to sign in to my account through the forum. My password was never changed at all. But you needed 15 # so I had to change it, was it updated since I left. I even realize the forum had a makeover. <- that wasn't a question just a thought why it was changed.

question 1

From apc.com clicked sign in https://www.apc.com/shop/us/en/loginregister/loginRegister.jsp which wouldn't log me in. So I used forget password and showed Invalid email adress? which I do not want to create a account. I already have one.

Now to the question 2

While I clicked login/join partner https://www.apc.com/personalpage/login.cfm?sessioncheck=true I was able to sign in. Well not at first the password didn't work. So I had to retrieve password. Which 2 # in my password was removed. So I had to change the password. Again I guess apc site was updated.

Now I am able to log in but showing loading. After done loading shoes this page(APC is customizing your Personal Page for you.
This process may take a few seconds. Please wait.)

this page shows underneath shows.

You are trying to access an area reserved for our reseller partners, please click your back button and go to the Support Tab to access other areas of www.apc.com.

Here is the odd part. While I am at the loading page personalpage. I quickly go to my account then click my account which works.

So why does the personal page work. But loading personal page does not.

[BillP]

Hi,

Sorry for the inconvenience. 

Unfortunately, there is no simple way to explain what is happening here, but I'll try...

As an end user when registered to download some software, for example, you received this email welcoming to my "personal page". In reality, Schneider Electric stopped having end user personal pages some time ago, but we have never changed the message. You click on the link in the email, log in and it just bring you back to the home page. You then go back to the download site and were able to download the software.

When we revamped the partner program, we changed the wording to try and explain to end users that personal pages are just for resellers, which is why you saw this message.

You are trying to access an area reserved for our reseller partners, please click your back button and go to the Support Tab to access other areas of www.apc.com.

Basically, you should be able to use what ever login you had to download software etc. If you wants to purchase something through the web commerce site, you will need a new log in, because this is a completely new system now. 

Again, sorry for the inconvenience.

[BillP · Accepted solution]

Thank you from using your time to explain about the site. But is my account from apc.com still there though? I registered my apc products before and place my information there.

Ohhhh well I didn't see this part "Personal Pages are currently offered to APC Resellers/Partners. Members of our Channel Programs have access to dynamic sales, marketing, design, and configuration tools via a password-protected Reliability Provider Partner Partner Page. Gain access to a wealth of benefits and receive a Personal Page when you become a member of APC's Channel Programs. " I was too busy clicking sign in then my account.

All I remember is back then I was able to edit my address, shipping and other stuff through apc.com before.