An automatic voltage regulator (AVR) relay fault exists

[Anonymous user]

Is this a call to replace the ups all together or is there something that can be done? 

Also I was wondering if what is in the log, that i will attach, is an issue with the power input or if the relay going out is causing these errors?

link to logs (the times and dates are off)

http://pastebin.com/gFyHb3Gu

thank you in advance for any help you may provide.

[BillP · Accepted solution]

Hello,

What is the model of your UPS?  Usually, depending on your UPS, an AVR fault deems a replacement necessary.  The AVR is what is compensating for the low input voltages noted in your logs (which if true is an input/utility power problem).

If you can let us know the UPS model and serial number, we may be able to instruct you on a troubleshooting procedure to try and clear the fault.

Regards,

[Anonymous user]

the model is a Smart-UPS X 1500 and the serial is AS1105223006

[BillP]

I would recommend what we call a braindead procedure:

1- Turn off the UPS

2- Unplug all load

3- Unplug the unit from utility

4- Disconnect all batteries

5- Hold down the power button for about 20 seconds

6- Reconnect the batteries, unit, and load

7- Bring the unit back online

If the fault clears, that is great, but if it does not, it is a true AVR fault and the UPS needs replacement.

Regards,

[Anonymous user · Accepted solution]

Jordan.

thanks for your suggestion. after following your troubleshooting steps it did finally reboot and for about 4-5 seconds i thought it would be ok but then it clicked and gave the p.06 error once again. I am reaching out to APC for warrenty as the unit is within its first two years of service. ( we installed it about 1 year ago. 

I will let you know what we determine.

[federico.fiordoliva]

Hi all,

i have the same ploblem, my ups is Samrt-UPS 1000 va.

Display report P.06 and red led is active.

Serial n. as2034360936

Model: SMC1000IC

The output was blocked.

Can you help me?

[pgorman]

You are most certainly going to need a replacement unit VRM or what apc calls AVR is basically a chip that regulated and evens the voltage going thru it so the equipment on the other side is not damaged. It is going to be cheaper to get a new ups or warranty/ maintenance claim.

[Abass_apc]

Smart-UPS 1000

s/n.  AS1044212049