APV9601 password issue for SRV3KI-AR

[MauroZanier]

Hi all,

Need urgent assistance. Tried the default password as per user guide 12345678, still invalid and can't gain access.

Urgent assistance will be highly appreciated!

Thanks

Mauro

[MauroZanier]

Hi all,

Need urgent assistance. Tried the default password as per user guide 12345678, still invalid and can't gain access.

Urgent assistance will be highly appreciated!

Thanks

Mauro

[Teken]

Hi Mauro,

There are a couple of action items you may try.

Software: Uninstall the software manager ensuring all related files / DLL’s are completely deleted from the target system.

Reboot the computer and disconnect the Ethernet cable from the UPS. Install the software manager again than connect the Ethernet cable back into the UPS.

Try the default password of 12345678. If that doesn’t work try using all lower case:

administrator 

If neither work submit a service request to APC Technical Support.

They may very well replace the card as there are no physical reset buttons on this device. 🤦‍♂️

The APV9601 is just hot garbage! 👎

Let me know how this all turns out either way. 👍