APC Symmetra LX with AP9631 No UPS Found

[Alexander2024]

Hi!

I have the following products:

- APC Symmetrical LX (SYAF16KRMI);

- APC AP9631 NMC 2.

The following error is displayed in the web interface: “No UPS Found”. 

Reconnecting the board didn't help.

Firmware update didn't help (to v.7.1.6, symmetra application). Please tell me what else can be done.

 

 

[Teken]

Without any real details about the problem and the hardware I’m going to make a few assumptions.

Was the system operating fine before you updated the NMC 2 firmware? If so what firmware version was in place?

As of this writing I only see v7.1.2 as the official firmware release for this specific model UPS. Ensure you install this version of firmware with (SY) and report back what you see and observe. 

Is this your specific model as seen in the link: https://www.apc.com/ca/en/product/SYA12K16RMP/apc-symmetra-lx-12kva-scalable-to-16kva-n+1-rackmount-...

If so, use this link to download the NMC 2 firmware and reply back the results. 👍