Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively.Register now to secure your spot!
APC Smart-UPS RT 20kVA system startup configuration failed
APC UPS Data Center & Enterprise Solutions Forum
Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-3007:54 PM. Last Modified: 2024-03-0701:47 AM
APC Smart-UPS RT 20kVA system startup configuration failed
I have a control board of RT 20kva, with Pin CMOS : 0VDC, UPS display 40kva, SN: 000...00, diags:system startup configuration failed. How to repair it.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-3007:54 PM. Last Modified: 2024-03-0701:46 AM
Hi Sang,
can you please provide more information of the failure?
From the little information you have provided what I can tell you is that this will appear if the system cannot be configured successfully, and the system will be locked until it is rebooted.
In order to best provide support and to be able to gather the information we require in order to assist you, I suggest you go to this page and complete what details you can:
Please include exact model number, serial number, logs (if you have any) and images / photos if you are able to provide any. Additionally on the display you should be able to go to Diags screen and forward the Raw Status Data to us. If you were able to provide the history of the unit i.e. was it moved / installed recently etc. this will assist us in diagnosing the issue.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-3007:54 PM. Last Modified: 2024-03-0701:46 AM
Hi Sang,
can you please provide more information of the failure?
From the little information you have provided what I can tell you is that this will appear if the system cannot be configured successfully, and the system will be locked until it is rebooted.
In order to best provide support and to be able to gather the information we require in order to assist you, I suggest you go to this page and complete what details you can:
Please include exact model number, serial number, logs (if you have any) and images / photos if you are able to provide any. Additionally on the display you should be able to go to Diags screen and forward the Raw Status Data to us. If you were able to provide the history of the unit i.e. was it moved / installed recently etc. this will assist us in diagnosing the issue.
Thank you,
Aidan
This is a heading
With achievable small steps, users progress and continually feel satisfaction in task accomplishment.
Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.