APC SMT1500 Impossible to update

[jonatanc]

Hi!

I've just purchased a second-hand APC SMT1500RMI2U that included the AP9630 card. I connected everything, loaded the web panel, and it was working fine; however, I noticed it was quite outdated, so I proceeded to upgrade everything.

Based on the product page, I downloaded the file "apc_hw05_aos718_sumx718_bootmon109" that should have upgraded everything correctly. However, that was not the case. On the first try, it gave an error (I can't remember it), but it looks like some things got upgraded and others didn't.

I've been trying to fix it by reading several forum posts. I can access it through FTP (view only, can't upload anything) with the apc/apc user. I can also connect to Telnet. SSH says it's disabled, and I can't access the web panel anymore; it says, "The Application Was Not Able to Load."

Over Telnet, I tried to reset to defaults with no success. No SCP because SSH is disabled, and it seems the only way to enable it is through the web panel. No FTP upload, so I can't upload a new .bin file (currently, it shows "apc_hw05_aos_650.bin" in the root directory).

Not really sure what else to do.

Also, here's an output of the about command over Telnet.

apc>about
E000: Success
Hardware Factory
---------------
Model Number: AP9630
Serial Number: ZA1804028034
Hardware Revision: 08
Manufacture Date: 01/29/2018
MAC Address: 28 29 86 03 3E F4
Management Uptime: 0 Days 0 Hours 0 Minutes

Application Module
---------------
Name: bootmon
Version: v1.0.9
Date: Mar 27 2019
Time: 16:23:06

APC OS(AOS)
---------------
Name: aos
Version: v6.5.0
Date: Jun 9 2017
Time: 13:41:00

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.9
Date: Mar 27 2019
Time: 16:23:06

[KarimEissa · Accepted solution]

Hello,

if you are able to access the NMC card using console then in CLI ,you can check the PNA status to check if the application Bin file of the firmware is correctly uploaded as shown below :

https://www.se.com/uk/en/faqs/FA156130/

you can enable the FTP using the command ftp -s enable and try to reupload the firmware bin files again as shown in the below steps

1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.

2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.
C:\> cd apc
C:\apc>

 
3. Open an FTP client session.

C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card)

 
4. Log in. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.
Typically, the password will appear on the screen as *** or not at all as you type.
 

Connected to 192.168.1.100
220- APC FTP server ready.
User (192.168.1.100 :(none)): apc
331 User name okay, need password.
Password: apc
230 User logged in, proceed.
ftp>
 
5. Upgrade the bootmonitor file first. If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the bootmonitor module that is installed on the card is compatible with the firmware update and can be skipped. If there is no included bootmonitor file, or you are using NMC1, upgrade the AOS first. The AOS module is the file with the AOS prefix.

 

ftp> bin (specifies binary transfer mode which is required)
200 Command okay.
ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)
ftp> put aosXXX.bin (XXX being the version number downloaded) Tip: With Windows Command Prompt in most OS versions, besides Vista, command prompt, you can drag and drop the file onto the command prompt window which will paste the full file path automatically here for you.
200 Command okay.
150 Opening data connection for aos301.bin
###############################################################
250 Requested file action okay, completed. Management Card Rebooting....
327680 bytes sent in 5.99 seconds (54.70 Kbytes/sec)
ftp>
 

6. Close the FTP client session to allow the card to continue rebooting as your FTP session will be disconnected and need to be re-opened for any further transfers.
 
ftp>bye
C:\apc>

 
7. Wait about 20 - 30 seconds.

8. Repeat Steps 3 - 8 again for the application module (sumx for Smart UPS/Matrix, sy for Symmetra, etc). In Step 6, substitute the sumx module file name, in place of the AOS module file name. Or the sy prefix for the Symmetra.
 
NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.


NOTE: If using MacOSX, the full filepath of the destination folder will need to be included in the "put" command. An example command would read:
ftp> put /Users/Admin/Downloads/aosXXX.bin /aosXXX.bin

you can refer to the below FAQ for more information

https://www.se.com/uk/en/faqs/FA156047/

all CLI commands are available below :

https://download.schneider-electric.com/files?p_Doc_Ref=SPD_LFLG-ACVDQ9_EN&p_enDocType=System+user+g...

Regards,

Karim