APC SMART-UPS RT 5K - SRTG5KXLI

[mustafa.hassan66]

Dear All,

I want to update the firmware of my device ( APC SMART-UPS RT 5K - SRTG5KXLI ) to get the right firmware for it, i have to have the firmware ID which I couldn't find anywhere.

Firmware Revision

471.30.I

Firmware ID should exist next to ( 471.30.I )
Is there anyway to get the right firmware as I looked everywhere with no success?
also what is the best way to update such device?

Thanks in advance.

[Teken]

The (ID) can be found under the About tab. Using the LCD go to Status -> About -> UPS -> Firmware.

You can do the same via the NMC.

About -> UPS 👍

As it relates to updating the UPS firmware while under APC warranty it should be done only if it addresses a bug, security, or feature enhancement.

This procedure should be guided by APC Technical Support live over the phone. ☝️

If this hardware is (NOT) under APC warranty - Stop! Until you receive written (formal) permission to do so. You better have a hot spare available and fully understand how to use X Modem via CLI.

Have an exit strategy if you brick the system while updating the firmware! 🤦‍♂️

As you can have a perfectly good working system to a completely bricked unit just because you wanted to update the firmware. 🤣

Fully understand the information outlined in this APC FAQ: 

https://www.apc.com/us/en/faqs/FA164737/

Ensure you and the hardware meet all the requirements outlined before proceeding.

[mustafa.hassan66]

Hello dear friend,

As I mentioned above,

ID of the hardware isn't find anywhere in LCD or via the NMC.
That's why I couldn't find the proper firmware for the device
When I access the about menu I only see this.

Firmware Revision

471.30.I

[Teken]

When you log into the NMC and go to this tab what does it say?!?

Configuration -> Firmware Update -> Current Version = ID / Firmware

[mustafa.hassan66]

Hello dear,

there's nothing related to firmware update under the configuration tab or any other tab

the only way I see the firmware details is from 

About -> UPS
and it show this :

Firmware Revision

471.30.I

[Teken]

Please upload a screenshot / photo of all the tabs and LCD.

I find it hard to believe none of these tabs / menus show nothing relating to the ID / Firmware.