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APC SMART UPS C1500 has L.02 warning but no amber lights. Replace battery?

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FrozenTundra
FrozenTundra
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Posted: ‎2023-04-06 11:16 AM

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Posted: ‎2023-04-06 11:16 AM

APC SMART UPS C1500 has L.02 warning but no amber lights. Replace battery?

Hi There! I am hoping to get some good advice because I am at a loss at the moment. 

 

One of my APC SMART UPS C1500 Batteries has been displaying the L.02 warning on the screen for the past week or so. The manual says the L.02 warning indicates "LIFETIME EXCEEDED"  I was initially working with our IT company to get this diagnosed and fixed. They said I should replace the battery. Unfortunately the battery is sold out on the APC website at the moment. The It company we are contracted with were unable to help me find it anywhere else and said I needed to reach out to a local IT company for additional help . We never had to do that in the past - so now I am scrambling to find a local IT company to partner with that will take weeks- a month to set up. 

 

The biggest issue is I will be leaving to be out of town for two weeks. Where I am going will require 12 hours of travel time to reach the destination, so I could not hop on a plane and get back to the office very quickly/easily. I am very concerned about leaving when this is still an issue.

 

So I have a few questions...

 

1. The light is still solid green, indicating it is online. That has not changed since the L.02 warning popped up.

2. The battery light (top right corner - across from the green light) has not turned green or amber. 

3. The lights have not blinked/turned amber/no warning sounds are coming from the device

 

Considering all of the above, will this device be healthy enough to last until I return 4/28? When that warning displays do you typically have 30 days to replace or should it be done immediately? I am going to order the battery while I am gone so it is there waiting when I land so I can go straight to the office to replace the battery. I am hoping due to the fact that it is online and there are no amber lights that is a good sign. 

 

I know this is lengthy I just tried to include as much info as possible. If you have made it this far- THANK YOU. I truly appreciate all of your time and expertise. 

 

 

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lanman
lanman
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Posted: ‎2023-04-12 10:39 AM

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Posted: ‎2023-04-12 10:39 AM

Same issue here but don't know the solution.

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Wilspin
Wilspin
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Posted: ‎2023-06-07 11:59 AM

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Posted: ‎2023-06-07 11:59 AM

I also have one. From what I understand that is hardware error code. APC does not publish or make the list of codes available. you need new unit if brain dead reset wont work see;

https://community.spiceworks.com/topic/2166304-apc-smart-ups-error-codes

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